Customer Web Support (Late Shift)
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Job Location:
San Luis Potosi - Mexico
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Description
YOU MUST HAVE:
WE VALUE:
Serve as the primary customer contact for ADI website related issues. You will respond to customer inquiries via phone chats and emails about website functionality order inquiries order changes and RMAs. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support Logistics Manufacturing Regional Sales Managers Product Managers etc. to resolve customer issues. You will support ordering processing including order entry expediting orders change orders returns monitoring order status and resolving discrepancies. You will help ADI be the customers top choice by delivering excellent customer care. Build up your business acumen while learning to address customer needs. Be part of the team that is solving complex problems for the customer.
JOB DUTIES:
JOB DUTIES:
- Respond to a mix of customer inquiries through different channels.
- Identify and work with digital team to resolve website related problems.
- Maintain accurate customer records and document all interaction in a CRM system
- Guide customers on best practices for website management.
- Collaborate with other teams such as sales and account management to resolve customer issues.
- Order Processing
YOU MUST HAVE:
- Excellent communication skills advanced usage of the English language inclusive of written and verbal communication.
- 1 year in a similar Customer service position.
- Microsoft Excel knowledge
- Ability to analyze issues identify causes and implement solutions.
WE VALUE:
- An ability to learn quickly
- An attention to detail
- A bias for action
- An ability to work in a team
- A commitment to discovering ways to improve service
- An ability to work with limited direction
SHIFTS AVAILABLE:
10:00 am - 7:30 pm Central Time (CT)
WHATS IN IT FOR YOU:
- A collaborative and inclusive work environment where your contributions are valued.
- Opportunities for continuous professional growth and skill development through training mentoring and challenging projects.
- Access to cutting-edge tools resources and a supportive team to help you excel.
- The chance to work with a global innovative company shaping the future in its industry.
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Key Skills
- Design Engineering
- Baan
- Customer Service
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- ABAP
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About Company
Resideo offers top-of-the-line home automation solutions to set up your best smart home system, including smart thermostats, security cameras and more.
