Senior Associate LMS Admin

Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the role of Senior Associate LMS Admin
As Learning Management System (LMS) manager you will be responsible for managing the training catalog learner data platform administration troubleshooting content issues and act as Point of Contact for the LMS provider.

Responsibilities
General
Regular daily operation and configuration of LMS.
Knowledge of current technology as it applies to LMS software and systems.
Adhere to policy and procedures to ensure security and integrity of the LMS.
Collaborate with the client on training needs and opportunities for the expansion of talent development within the organization.
Manage common mailbox and daily queries of stakeholders
Identify and triage cases to relevant cross functional teams. Respond to L0 questions that can be answered with common response
User and Course Management
Create login credentials and manage permissions.
Manages course enrollment including progress tracking.
Create and manage Learning Objects
Generate assignment completion and any other reports
Create and manage training audiences
Troubleshoot common issues related to the LMS
Ensure the LMS is kept updated with courses and materials and archive outdated content.
Incident Management
Address access related issues completion related issues content related issues User Interface related issues troubleshoot and escalate issues that require helpdesk support of the LMS vendor
System Upgrades
Conduct regular system audits and perform software upgrades to maintain functionality and performance
Support and manage migration of content and data from legacy systems
Build configure test oracle functionalities and work with HRIS team to move it to production
Training and Documentation
Develop SOPs user guides manuals for LMS roles

Testing
In case of LMS upgrade sample testing the content against pre-defined checklist for functionalities completion recording reporting records and scores to user profile. Test case documentation.

Qualifications we seek in you!
Minimum Qualifications / Skills
Bachelors degree
Hands-on experience of any major LMS
Excellent knowledge of LMS and LMS standards
Technical skills including troubleshooting course issues and acting as POC for LMS vendor through upgrades
Ability to troubleshoot and resolve technical issues
Ability to work independently
Ability to communicate clearly with the client and manage client and stakeholder expectations and requirements

Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.