Customer Care & Student Support Officer (Study Abroad Travel Visa)
Share
Job Location:
Monthly Salary:
Experience Required:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Univacity is hiring a Customer Care & Student Support Officer to handle student/client inquiries provide guidance across our study abroad journey and support travel/visa-related documentation processes. Youll be the first point of contactensuring fast clear and helpful communication across phone WhatsApp email and social channels.
Key Responsibilities
Respond to customer inquiries via WhatsApp phone calls email Instagram/website chat
Guide clients through program requirements application steps timelines and next actions
Support customers with travel and visa documentation checklists (as per internal SOPs)
Log and track conversations leads and outcomes using CRM tools
Resolve complaints professionally; escalate complex cases appropriately
Maintain accurate records follow-ups and reminders to reduce missed deadlines
Collaborate with Business Development / Admissions team for smooth client onboarding
Create weekly summaries: common issues response time and customer feedback insights
Requirements
Proven experience in customer support/customer care (1 year preferred)
Strong communication skills: clear writing calm tone good phone etiquette
Excellent attention to detail and ability to follow structured processes
Comfortable with tech tools: Google Workspace/Microsoft Office CRM spreadsheets
Ability to work in-person in Ajah/Lekki and handle a fast-paced environment
Strong Advantage (Nice to Have)
Experience or knowledge in study abroad admissions travel planning and/or visa processes
Familiarity with common requirements: passports bank statements SOPs transcripts appointment booking document formatting
Experience using HubSpot / Zoho / Salesforce or similar CRM
What Success Looks Like
Fast response time excellent customer satisfaction
Clean CRM records and consistent follow-ups
High conversion from inquiry consultation application (where applicable)
Benefits
- Competitive salary Bonuses
Company Industry
IT Services and IT Consulting
Key Skills
- Computer Hardware
- Corporate Paralegal
- CNC
- Lab Technology
- Air Pressure Handling
