Payments Administrator
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Payment Processing & Daily Operations
- Manage day-to-day processing of customer deposits withdrawals and refunds across multiple payment service providers (PSPs).
- Monitor payment queues and manually review transactions when required.
- Ensure timely payout processing according to internal SLAs and regulatory requirements.
- Reconcile daily payment transactions identifying discrepancies and escalating when necessary.
Player Support & Issue Resolution
- Investigate and resolve payment-related queries from our customer support teams.
- Communicate professionally with PSPs banks and internal stakeholders to troubleshoot issues.
- Provide insights and recommendations to improve payment flows and customer experience.
Compliance Risk & Fraud Monitoring
- Conduct payment verification checks including KYC source of funds (SOF) and document reviews.
- Identify suspicious transactions and escalate potential fraud or AML concerns to Risk/Compliance teams.
PSP Management & Reporting
- Monitor performance of PSPs track downtimes and report anomalies.
- Maintain accurate records of transaction volumes and KPI metrics.
Qualifications :
Essential Qualifications
- Previous experience in iGaming fintech banking or payments operations.
- Strong understanding of online payment methods (cards e-wallets instant bank transfers vouchers).
- Solid analytical and reconciliation skills.
- High attention to detail and accuracy.
- Ability to work on 24/7 rotational shifts including weekends evenings and public holidays.
Preferred Skills
- Experience with risk or fraud tools.
- Familiarity with compliance frameworks in regulated gaming markets.
- Strong Excel/Google Sheets proficiency.
- Excellent communication and problemsolving abilities.
Key Competencies
- Customer-centric mindset
- Integrity and discretion with sensitive financial data
- Proactive and solution-oriented
- Ability to work under pressure
- Strong organizational skills
Additional Information :
Why Join Us
- Competitive Packages: We offer a comprehensive benefits package competitive salary and opportunities for career advancement within a fast-growing industry.
- Collaborative Work Environment: Youll join a diverse team of professionals who are passionate about innovation and customer engagement.
- Career Growth: Develop your skills in igaming marketing gain technical expertise and be part of an exciting rapidly evolving industry.
- Challenging and Rewarding Work: Every day brings new challenges and opportunities to make a meaningful impact in a forward-thinking company.
Please note that this position requires shift work including weekends and public holidays.
If youre ready to build something great and make a difference in a company that values innovation apply today and join us in redefining the gaming experience!
Remote Work :
No
Employment Type :
Full-time
About Company
We are a new and upcoming Live Studio based in Cape Town. Our aim is to deliver a world class betting/ Live Studio experience by providing professional and friendly service, delivered on a state-of-the-art platform. We are a dynamic and experienced team, in an exciting new company ... View more
