Payments Administrator

Payment Processing & Daily Operations

• Manage day-to-day processing of customer deposits withdrawals and refunds across multiple payment service providers (PSPs).
• Monitor payment queues and manually review transactions when required.
• Ensure timely payout processing according to internal SLAs and regulatory requirements.
• Reconcile daily payment transactions identifying discrepancies and escalating when necessary.

Player Support & Issue Resolution

• Investigate and resolve payment-related queries from our customer support teams.
• Communicate professionally with PSPs banks and internal stakeholders to troubleshoot issues.
• Provide insights and recommendations to improve payment flows and customer experience.

Compliance Risk & Fraud Monitoring

• Conduct payment verification checks including KYC source of funds (SOF) and document reviews.
• Identify suspicious transactions and escalate potential fraud or AML concerns to Risk/Compliance teams.

PSP Management & Reporting

• Monitor performance of PSPs track downtimes and report anomalies.
• Maintain accurate records of transaction volumes and KPI metrics.

Qualifications :

Essential Qualifications

• Previous experience in iGaming fintech banking or payments operations.
• Strong understanding of online payment methods (cards e-wallets instant bank transfers vouchers).
• Solid analytical and reconciliation skills.
• High attention to detail and accuracy.
• Ability to work on 24/7 rotational shifts including weekends evenings and public holidays.

Preferred Skills

• Experience with risk or fraud tools.
• Familiarity with compliance frameworks in regulated gaming markets.
• Strong Excel/Google Sheets proficiency.
• Excellent communication and problemsolving abilities.

Key Competencies

• Customer-centric mindset
• Integrity and discretion with sensitive financial data
• Proactive and solution-oriented
• Ability to work under pressure
• Strong organizational skills

Additional Information :

Why Join Us  

• Competitive Packages: We offer a comprehensive benefits package competitive salary and opportunities for career advancement within a fast-growing industry.  
• Collaborative Work Environment: Youll join a diverse team of professionals who are passionate about innovation and customer engagement.  
• Career Growth: Develop your skills in igaming marketing gain technical expertise and be part of an exciting rapidly evolving industry.  
• Challenging and Rewarding Work: Every day brings new challenges and opportunities to make a meaningful impact in a forward-thinking company.  

Please note that this position requires shift work including weekends and public holidays.

If youre ready to build something great and make a difference in a company that values innovation apply today and join us in redefining the gaming experience! 

Remote Work :

No

Employment Type :

Full-time