Business Support Senior Specialist
Share
Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Experience:7 years
Location:Gurugram
Key Responsibilities:
Build and nurture strong long-term relationships with strategic clients acting as their trusted advisor.
Onboard new clients ensuring seamless integration and adoption of our products/services.
Monitor client health usage and satisfaction proactively addressing concerns andidentifyingopportunities for improvement.
Conduct regular check-ins business reviews and feedback sessions with clients.
Collaborate with Product Support and Sales teams to address client needs and advocate for their interests.
Drive renewals upsells and cross-sell opportunities by understanding client goals and aligning solutions.
Serve as the escalation point for client issues ensuring prompt and effective resolution.
Lead and manage client-facing and internal projects from initiation to completion.
Develop project plans define milestonesallocateresources and track progress.
Coordinate with cross-functional teams todeliverproject goals and timelines.
Identifyproject risks andissues andimplement mitigation strategies.
Ensure project documentation reporting and communication with stakeholders.
Qualifications:
Bachelors degree in business Management or a related field (advanced degree preferred).
Minimum of 7 years experience in customer success account management or a client-facing role.
At least 2 years experience managing projects preferably in a technology or SaaS environment.
Demonstrated success in building andmaintainingstrategic client relationships.
Strong project management skills including planning execution and stakeholder communication.
Proficiencywith CRM and project management tools ( Jira Asana).
Excellent communication problem-solving and negotiation skills.
Ability to manage multiple priorities in a dynamic fast-paced environment.
Required Experience:
Senior IC
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
About Company
Apisero is now NTT DATA. Learn how this integration strengthens our MuleSoft and Salesforce consulting services and ushers in a new era of service excellence.
