Support Supervisor, WMS
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Job Location:
Houston, MS - USA
Monthly Salary:
Not Disclosed
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Essential Job Functions
- Serves as primary technical support for business applications such as Warehouse Management Systems (WMS)
- Serves as expert on warehouse systems logic and functionality
- Ensures system integrity including setup and control processes
- Supports troubleshooting maintenance and optimization of existing software applications
- Interfaces with Operations staff to review issues or changes
- Ensures issues are being addressed and resolved in a timely manner
- Work with system providers or other departments to obtain costs for system enhancements
- Monitors system performance. Performs maintenance and backups as needed where applicable
- Manages action items between Crane and systems vendors Creates and maintains processes and procedures which are rolled out to local regional and global accounts as they relate to systems
- Creates and maintains application support documentation
- Continued learning of application capabilities configurations limitations etc.
- Continued learning of industry trends client requirements other applications available to support operations etc.
- Manages resources in support of the Warehouse Management Systems (WMS) or other applications where applicable
- Ensures support SLAs are being met related to WMS support and tracks SLA compliance
- Supports with team and end user training
- Supports in ensuring coverage for application support where applicable
- Other duties as assigned
Other Skills & Abilities
- Strong problem-solving and analytical ability
- Strong verbal and written communication skills
- Excellent planning time management collaboration decision making organization and presentation skills
- Ability to develop and document processes and procedures
- Proficient in the use of analytical techniques such as statistical probability distribution correlation data sampling and relating sets of numbers
- Ability to work well in a team environment collaborate with internal and external resources respond to questions from senior management and manage through conflict with a positive flexible attitude and professionalism
- Strong knowledge of Microsoft office especially Excel
Physical Requirements
- Talking hearing and using hands to operate a computer keyboard mouse and other computer components
- Sitting for extended periods of time
- Vision abilities required by this job include close vision and the ability to adjust focus
Education & Experience
- Bachelors Degree in Business Administration or related field required
- Minimum 5 years related experience
- Minimum 1 year industry experience preferred
CERTIFICATIONS AND LICENSES
- Professional certification may be required in some areas.
WHY SHOULD YOU WORK FOR CRANE
At Crane we believe in providing our employees with excellent benefits at a Great Place to Work.
We offer:
- Quarterly Incentive Plan
- 136 hours of Paid Time Off which equals 17 days for the year that can be used for Sick Time or for Personal Use
- Excellent Medical Dental and Vision benefits
- Tuition Reimbursement for education related to your job
- Employee Referral Bonuses
- Employee Recognition and Rewards Program
- Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
- Employee Discounts
- Wellness Incentives that can go up to $100 per year for completing challenges in addition to a discount on contribution rates
Come join the leader in logistics and take your career in the right direction.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.
This position requires the final candidate to successfully pass an E-Verify Check.
More Information: benefits are contingent upon meeting eligibility requirements and plan conditions.
Required Experience:
Manager
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
About Company
Crane Worldwide Logistics provides top-class logistics solutions. Whether you're looking for Supply Chain Management, Freight Forwarding, Air Freight, Ocean Freight (FCL & LCL), Rail Freight, Trucking, Shipping, Warehousing, or Customs Brokerage, we are your nearby 3PL provider. Get a ... View more
