Address: TUCSON or PHOENIX

Salary: $47564 - $75000

Grade: 22

Closing Date: 01/27/2026

The Arizona Attorney Generals Office Criminal Division/Office of Victim Services is seeking an Advocate Program Manager.

This position provides day-to-day supervision of the victim advocate program staff. This includes training assignments well-being and team-morale evaluations and scheduling. This position also oversees the volunteer intern advocate program ensuring appropriate training and evaluation of those positions. The position is responsible for the performance of the advocate program in AGO investigation prosecution and appellate cases. This includes the gathering and reporting of service delivery statistics assistance with grant applications and reporting for advocate funding and program development and enhancement. This position is responsible for the continued development of the AGO case management system to enhance services to victims and to ensure that services and case management are correctly tracked in the system for grant and victims rights reporting and compliance. This position reports directly to the Director of the Office of Victim Services supports the Director and assists with section leadership when the Director is unavailable.

Responsible for the quality of direct crime victim services including both mandated and non-mandated services to victims of crime as cases progress through the investigative pre-conviction trial and post-conviction appeals process; handling often high-profile and complex cases such as multi-victim white-collar crimes and death-penalty cases including victims rights notification activities; monitoring and advocating for compliance with court orders for restitution; and promotion of victims interests and participation in the criminal justice process. Remains up-to-date on victims rights and services issues implements program policies and procedures reinforces accurate data collection and reporting; updates and maintains manuals and protocols; reviews and documents case activity; and serves as a resource on victims rights issues. Ensures advocates: facilitate attorney/agent-victim interviews; serve as a liaison between the victim and the prosecutor or agent courts criminal justice and community agencies statewide; provide crisis intervention and follow-up services to victims such as referrals to community agencies for assistance court orientation and escort personal and legal advocacy; ensure complete and accurate case documentation of activities and services; augment staff resources available for meeting crime victims needs through the established volunteer intern advocate program and provides coverage for other program specialists.

Participates in and/or leads networking events and meetings as assigned. Conducts division-wide trainings on OVS procedures to ensure staff compliance. Conducts state-wide presentations and trainings on victims rights and advocacy and other topics relating to AGO cases provides technical assistance to network partners and completes special projects.

This position may offer the ability to work remotely two days a week based upon the departments business needs and continual meeting of expected performance measures.

Oversees the administration and development of the advocate programs within OVS to include: prosecution and investigation based staff in both the Phoenix and Tucson offices; policies and procedures; grants application and management; case management system; performance measure and goal tracking and reporting. Leads advocate and staff team meetings; reviews evaluates and modifies program policies and procedures.

Provides day-to-day supervision and management of advocate staff in Phoenix and Tucson offices including scheduling coverage leave requests and evaluations. Oversees supervises and develops policy procedure for advocates responsibilities including the contact and assistance provided to victims. Assigns casework and coordinates advocate schedules; reviews and approves program letters victim notices and memoranda. Ensures proper documentation and recording of work performed.

Provides direct services to victims as a back-up to advocates to include: contacts victims by phone or in writing; receives victims calls; assesses victims needs and concerns describes program services; explains victims rights pre-trial and post-conviction proceedings appeals refers victims for services available through community agencies; provides emotional support and empathetic listening; explains status and disposition of victims cases.

Evaluates and expands program resources to coordinate delivery of services. Assists with writing grant applications and reports and grant monitoring and reporting. Works with the finance section regarding grant budgets and financial tracking. Assists with the proper reporting maintenance and collection of data including performance measures victim survey questionnaires activity statistics and report generation to ensure quality assurance and efficiency.

Confers with the Director coworkers attorneys agents and victim service experts in order to broaden knowledge acquire specific information or obtain advice on victims rights and victim assistance. Attends workshops or training sessions to improve working knowledge and skills. Facilitates conducts and/or attends workgroups meetings and training to discuss and educate statewide partners and providers on varied topics to include victims rights advocacy and specialized cases.

Communicates directly with the Director on management policy procedures and training issues/programs. Provides assistance to the Director and assists with section division and agency leadership when the Director is unavailable.

Ensures effective and accurate case management and performance by staff. Conducts advocate case file audits by examining and reviewing documents case records and associated materials; evaluates cases; consults and edits policy and procedures manuals to ensure that actions to be taken are in compliance with statute case law policies and regulations and advises advocates or confers with leadership as appropriate.

Oversees recruitment training supervision and evaluation of program volunteer intern advocates on victims rights laws program policies and procedures and the delivery of victims services. Provides mentorship and acts as a resource for volunteer interns throughout their internship and after completion.

Other duties as assigned as related to the position

KNOWLEDGE
This position requires the candidate to have considerable knowledge of:
sound supervision and management practices;
concepts of government service programming;
criminal and juvenile justice system processes especially related to post-conviction appeals and restitution;
victims rights laws and related judicial rules and administrative orders;
principles and practices of case management and victim assistance;
social emotional physical and financial effects of victimization;
standard crisis response models and application;
trauma-informed care practices;
volunteer program management;
state-and-local social service providers;
program policies and operating procedures;
principles of qualitative and quantitative program evaluation techniques.

SKILLS
Skills that are required or expected to be learned through the training process of this position include:
analytical and problem-solving skills;
superior writing ability;
computer literacy and competency to include: case management systems common cloud-based platforms; advances in AI technology basic graphic design;
effective working relationships with members of the justice community;
effective interpersonal skills in stressful and demanding situations and events;
organizational and time management skills.

ABILITIES
Candidates should have the ability to:
analyze act on and interpret information from various sources and evaluate cases and make appropriate decisions;
plan coordinate and prioritize work activities for staff/team; employ problem-solving and conflict resolution methods;
perform detailed work with a high degree of accuracy; exercise good judgment in safeguarding sensitive and confidential information;
provide crisis response when necessary;
work in a fast-paced environment;
interact with justice and community-based network partners and facilitate staff growth and development.

Prefer: Bachelors level degree with emphasis on social science; experience supervising others three-five years of experience in victims services or a related field; management or supervisory experience in any field.
Prefer: Bilingual (Spanish) - read write speak

Travel is required for this position. A valid Arizona Drivers License is required along with consent to have your driving record run periodically.
All applicants under serious consideration for hire with the Attorney Generals Office are required to be fingerprinted by the Office and complete a criminal background check through State and Federal agencies. A job offer cannot be tendered until the candidate has successfully passed the initial background check. Your record does not automatically constitute a bar to employment. Factors such as but not limited to age at time of offense and age of offense as well as the relationship between the offense and the job for which you apply will be taken into account.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply:Drivers License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Attorney Generals Office offers a comprehensive benefits package to include:
Student Loan Assistance
Sick leave
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)
Vacation with 10 paid holidays per year
Health and dental insurance
Retirement plan
Life insurance and long-term disability insurance
Optional employee benefits include short-term disability insurance deferred compensation plans and supplemental life insurance

Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page

Positions in this classification participate in the Arizona State Retirement System (ASRS).
Please note enrollment eligibility will become effective after 27 weeks of employment.

If you have any questions please feel free to contact Human Resources at or email us at

During all phases of the selection process people with a disability may request a reasonable accommodation by contacting the AGs Human Resources Office at or via e-mail at The Arizona Office of the Attorney General does not discriminate on the basis of race color national origin sex disability religion sexual orientation or age in its programs activities or in its hiring and employment practices. The following division has been designated to handle inquiries regarding the non-discrimination policies: Operations Division 2005 N. Central Ave. Phoenix AZ 85004 Phone: Fax: .
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.