Client Service Specialist

Columbia, IN - USA

Yearly Salary: USD 50000 - 70000

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Are you detail-oriented client-focused and passionate about helping employees navigate their benefits Were looking for a Client Service Specialist to support our clients by managing day-to-day benefits administration resolving enrollment and billing issues and delivering a high-touch service experience.

What Youll Do

In this role youll serve as a key support partner to both employer groups and their employees by:

Processing benefits enrollments changes and terminations across multiple carrier platforms
Assisting employees with benefit questions eligibility verification ID card requests and provider network research
Troubleshooting claims issues including billing discrepancies denials appeals and disability claims (STD/LTD) support
Supporting clients with group billing concerns invoice requests and late payment notice follow-up
Researching and resolving enrollment discrepancies carrier/TPA errors and off-renewal audit findings
Coordinating renewal and implementation support including enrollment scrubbing pulling bills and pre-filling RFP information
Maintaining accurate client records in Salesforce (plan details headcounts group numbers waiting periods and task documentation)
Completing monthly post-renewal audit reports to confirm accurate plan enrollment and open enrollment updates
Processing census and FTE requests and filing required carrier documentation
Entering COBRA qualifying events into vendor portals to initiate required notices
Requesting Schedule A documents from carriers for Form 5500 preparation
Assisting with additional client service and account management needs as assigned

What Success Looks Like

Youll thrive in this role if you enjoy solving problems staying organized in a fast-paced environment and delivering responsive accurate service that makes clients feel supported and confident.

Required Experience:

Are you detail-oriented client-focused and passionate about helping employees navigate their benefits Were looking for a Client Service Specialist to support our clients by managing day-to-day benefits administration resolving enrollment and billing issues and delivering a high-touch service experie...