Customer Experience Coordinator II

Largo, MD - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

The Customer Experience Coordinator II is responsible for providing world-class customer service and transactional support over the phone and through electronic communications. This position has primary responsibility for processing incoming product orders complaint-intake and providing product support referrals. This is an onsite role in Largo FL.

Key Duties and Responsibilities:

Process customer orders/changes/returns in accordance with CONMED policies.
Rectify product or service problems by clarifying customer complaints and following up to ensure proper resolution.
Respond to customer and internal partners by providing accurate valid and complete information.
Partner with customer service and sales team members to meet and exceed customer service expectations.
Identify and assess customers needs to achieve client satisfaction.
Maintain pleasant and positive disposition with customers.

Other duties as assigned by management.

Required Qualifications

High school diploma or Equivalency
Minimum 2 years in a customer service environment

Preferred Qualifications:

Associates or bachelors degree
Experience resolving customer issues that involve engaging multiple stakeholders for input

Other Attributes:

Basic computer skills
Strong interpersonal skills & ability to effectively communicate with customers
Ability to actively listen and problem solve for timely resolution.
Ability to manage multiple tasks
Exceptional organizational skills
Ability to perform basic office tasks

This role is not eligible for sponsorship.

Benefits:

CONMED offers a wide array of benefits to fit your unique needs. Visit our Benefits Page for more information.

Competitive compensation
Excellent healthcare including medical dental vision and prescription coverage
Short & long term disability plus life insurance -- cost paid fully by CONMED
Retirement Savings Plan (401K) -- CONMED matches your contributions dollar for dollar with the potential for up to 7% per pay period
Employee Stock Purchase Plan -- allows stock purchases at discounted price
Tuition assistance for undergraduate and graduate level courses

Know someone at CONMED Have them submit you as a referral before applying for this position to be eligible for our Employee Referral Program incentives!

CONMED is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply. The Know Your Rights: Workplace Discrimination is Illegal Poster reaffirms this commitment.

Colorado Residents: In any materials you submit you may redact or remove age-identifying information such as age date of birth or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

If you feel you need a reasonable accommodation pursuant to the ADA you are encouraged to contact us at option #5.

Required Experience: