Central Scheduling Representative (1076)
Share
Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Manages a high volume of incoming calls in a timely manner utilizing call center scripting to accurately obtain and input patient information; maintaining a high level of customer service at all times. May float to Reception areas during periods of low call volume.
Licenses and Certifications Required None Educational Requirements HS Diploma or GED preferred Experience Requirements Customer service experience or training required. Preferably six (6) mos minimum Experience in a call center setting preferred Computer experience required Medical terminology knowledge preferred Experience with computer appointment software preferred Special Skills or Training Requirements Ability to communicate effectively on the telephone Ability to demonstrate good judgement in handling calls efficiently and appropriately Exceptional interpersonal customer service problem-solving verbal and written communication and conflict resolution Ability to handle confidential and sensitive information Ability to work in a fast-paced environment; working efficiently and multi-tasking Compliance with all Privacy and Confidentiality Standards per Trinitys policies
Licenses and Certifications Required None Educational Requirements HS Diploma or GED preferred Experience Requirements Customer service experience or training required. Preferably six (6) mos minimum Experience in a call center setting preferred Computer experience required Medical terminology knowledge preferred Experience with computer appointment software preferred Special Skills or Training Requirements Ability to communicate effectively on the telephone Ability to demonstrate good judgement in handling calls efficiently and appropriately Exceptional interpersonal customer service problem-solving verbal and written communication and conflict resolution Ability to handle confidential and sensitive information Ability to work in a fast-paced environment; working efficiently and multi-tasking Compliance with all Privacy and Confidentiality Standards per Trinitys policies
Required Experience:
Unclear Seniority
Key Skills
- Data Entry
- Deputy
- Drafting
- Hibernate
- Administration Support
- Activex
About Company
Trinity Health is one of the largest not-for-profit, Catholic health care systems in the nation. It is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians caring for diverse communities across 25 states. Nationally recognized for care and experience, the Trinity ... View more
