Customer Service Representative
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Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Service Representative
Customer Service Representative Overview:
The Customer Service Representative will have excellent communication skills a passion for helping others and the ability to handle various customer inquiries professionally and efficiently. As a Customer Service Representative you will be our customers first point of contact providing exceptional service and support.
Schedule:
Monday - Friday 8AM - 5PM
Customer Service Representative Responsibilities:
Process customer orders returns and exchanges accurately and efficiently.
Respond to customer inquiries via phone email and fax promptly and professionally.
Assist customers with product information order status returns and other service-related inquiries.
Address and resolve customer complaints and issues promptly.
Ensure a positive customer experience.
Escalate complex or unresolved issues to the appropriate department or manager.
Verify customer information and ensure all transactions are completed correctly.
Maintain accurate records of customer interactions transactions and feedback.
Stay informed about company products services and promotions to assist customers effectively.
Provide customers with detailed and accurate product information and recommendations.
Work closely with other team members and departments to ensure a seamless customer experience.
Participate in team meetings and training sessions to continuously improve customer service skills.
Assist with bi-annual plant inventories.
Perform other duties as assigned.
Customer Service Representative Qualifications:
Excellent verbal and written communication skills.
Strong problem-solving and conflict-resolution abilities.
Proficiency in using customer service software and Microsoft Office Suite.
Ability to multitask prioritize and manage time effectively with a strong sense of urgency.
Positive attitude and a solid commitment to providing exceptional customer service.
Ability to work under pressure and meet tight deadlines.
Benefits:
Competitive Salary
Vision insurance
Dental insurance
401(k) matching
Health insurance
Paid time off
Job Location: Bridgton Maine
Join Everlast Roofing to lead our team in top-quality manufacturing.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Everlast Roofing Inc. is a manufacturer of metal roofing siding and accessories with nearly 30 years of experience in the industry. We are driven by a commitment to innovation quality and continuous improvement building products that stand the test of time.
