Product Manager AI Enablement Team

Raleigh, WV - USA

Monthly Salary: Not Disclosed

Posted on: 20 hours ago

Vacancies: 1 Vacancy

Job Summary

About SoftPro
SoftPro is the nations leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF) SoftPros technology solutions are trusted by thousands of law firms and title companies across the country and play an essential role in residential and commercial real estate transactions. Our headquarters is in Raleigh North Carolina.

Why Join SoftPro
We believe in taking care of our people and fostering a culture of excellence. Heres what we offer:

Comprehensive Benefits: Medical dental vision disability and more
Financial Wellness: 401(k) with company match and Employee Stock Purchase Plan
Generous Paid Time Off: vacation holidays and parental leave
Flexibility: Some positions are eligible for 100% remote work plus hybrid options for those living near our Raleigh HQ

Award-Winning Culture
SoftPro has received national recognition for our outstanding customer service and innovative products. We were recently named a 2025 Best Place to Work by the Triangle Business Journalan honor weve earned 13 times since 2012!

Join Us and Live Our Core Values
At SoftPro our success is built on the principles we live every day:

Deliver AMAZING Customer Service
Be an AWESOME Teammate
Adopt a Sense of Urgency
Innovate to be Efficient
Produce Quality Work
Take Initiative
Go the Extra Mile

If these values resonate with you wed love to have you on our team!

Product Manager AI Enablement Team
SoftPro is seeking aProduct Manager AIEnablementto join our R&D/Product organization tohelp deliver on our vision of AI enabled products and services that make ameasurabledifference in how our customers work engage with their customers andhowthey interact with SoftPro. This position can bebasedin our Raleigh NC office orcan be employees will need to work East Coast hours.

What will I do as a Product Manager on the AI Enablement Team at SoftPro
The primary responsibility of the Product Manager AI Enablementwill beto define and communicate theAIvision and roadmap guiding theother product anddevelopment teams ontheir implementation of AI tools and services into their own products and services. The Product Managerparticipatesin product planning and execution throughout the product lifecycle. This includes mentoring product owners on the gathering and prioritizing of features and changing requests with internal and external stakeholders helping to design new features with the productanddevelopment teams and helping tovalidatethose features with customers.

You willbea part ofourAI enablement / center-of-excellence model partnering with multiple product teams to embed AI responsibly pragmatically and at scale across our product portfolio.

Specifically:

Understand your product.

Have a deep knowledge of howAI-basedtools and processes can beutilizedin financial services and regulated industries to realize efficienciesincrease customersatisfactionand reduce risk.
Build a deep knowledge of your products andtheirtarget customers.
Collaborate with Productand DevelopmentManagersto create and clearly communicate the products vision and mission statements.
Keep abreast of the developments in the capabilities and applications of AI tools and services including their security and risk profiles.
Collect and analyze product usage statistics toidentifyareas of opportunity and success. This may involve working with development teams to track desired statistics and build reportingon efficiencysatisfactionand adverse outcomes.

Understand your target customerand use cases.

Be abletoidentifyand rank use cases forSoftProscustomers that wouldbenefitfrom theutilizationof AI by evaluating benefitscostsand risks.
Facilitatecustomer advisory boards whenappropriate.
Develop feedback loops for your product teams that drive customer empathy and encourage product improvements.
Understand the customers full journey and lifecycle throughuseof AI tools andsolutionsand what benefits and drawbacks they will experience.

Build and share your product roadmap.

Use your understanding of the customerproduct andtechnologyenvironment combined with feedback and guidance from internal stakeholders external stakeholders and architecture todeterminedevelopment priorities for the products and services that SoftPro offers.
Document those priorities in roadmaps and communicate them to theappropriate parties.
Provide realistic forecasts forshort- and long-termplanning.

Coordinate tactical product tasks throughout the release cycle.

Collaboration with Product Owners and Business Analysts to ensure consistency in product design.
Work with Senior Product Management throughout the development cycle to provide status updates on key features/epic progress for organization reporting purposes.

Manage teams.

Hold weekly or biweekly 1:1 meeting with your direct reports.
Ability to manageup to twoProduct Owners AIEnablement.
Coach and mentor your team to help them succeed consistently improve and grow.
Ensure that your team meets or exceedsSoftProsstandards and practices for their role.
Look for process improvements that help build efficiency and consistencyinProduct Management
Build relationships with peer product teams andfacilitatecollaboration.

What are the skills and experience needed to be successful as a Product Manager on the AI Enablement Team at SoftPro

Minimum of5-7years experience as a Product Owner3-5 years as aProduct Manageror equivalent.
Demonstrated success defining and launching excellent products.
Demonstrated experience in implementinginnovative technologiesin existing productsservicesand codebases.
Ability to take concepts and ideas to fully functioningsolutions.
Hands-on experience delivering AI-enabled features tools or workflows (e.g. ML-powered automation decision support document intelligence copilots or analytics)
Strong understanding of AI product concepts such as model lifecycle data dependencies evaluation metrics and human-in-the-loop design
Ability to translate AI capabilities and limitations into clear customer and business value
Must be able to solve real customer problems and deliver the highest level of value.
Proven ability to influence cross-functional teams without formal authority.
Experience workingacross multiple product lines and teams and as part of a center-of-excellence / shared services model
Mustbe able to travel occasionally if needed.
Excellent verbal and written communication with stakeholders customers dev teams and executive management
Ability to multi-task meet deadlines and work in a fast-paced environment.
Must be detail-oriented highly organized and results-driven.
Experience withutilizationand evaluation of AI tools and services in financial servicesis highlydesirable.

Ready to Make an Impact
Join a team that values innovation collaboration and excellence. Apply today and discover why SoftPro is consistently recognized as one of the Best Places to Work!

Equal Opportunity Employer
FNF its affiliates and subsidiaries is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex age disability protected veteran status national origin sexual orientation gender identity or expression (including transgender status) genetic information or any other characteristic protected by applicable law.

Required Experience:

About SoftProSoftPro is the nations leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF) SoftPros technology solutions are trusted by thousands of law firms and title companies across the country and play an essential role in res...

Comprehensive Benefits: Medical dental vision disability and more
Financial Wellness: 401(k) with company match and Employee Stock Purchase Plan
Generous Paid Time Off: vacation holidays and parental leave
Flexibility: Some positions are eligible for 100% remote work plus hybrid options for those living near our Raleigh HQ

Deliver AMAZING Customer Service
Be an AWESOME Teammate
Adopt a Sense of Urgency
Innovate to be Efficient
Produce Quality Work
Take Initiative
Go the Extra Mile

Have a deep knowledge of howAI-basedtools and processes can beutilizedin financial services and regulated industries to realize efficienciesincrease customersatisfactionand reduce risk.
Build a deep knowledge of your products andtheirtarget customers.
Collaborate with Productand DevelopmentManagersto create and clearly communicate the products vision and mission statements.
Keep abreast of the developments in the capabilities and applications of AI tools and services including their security and risk profiles.
Collect and analyze product usage statistics toidentifyareas of opportunity and success. This may involve working with development teams to track desired statistics and build reportingon efficiencysatisfactionand adverse outcomes.

Understand your target customerand use cases.

Be abletoidentifyand rank use cases forSoftProscustomers that wouldbenefitfrom theutilizationof AI by evaluating benefitscostsand risks.
Facilitatecustomer advisory boards whenappropriate.
Develop feedback loops for your product teams that drive customer empathy and encourage product improvements.
Understand the customers full journey and lifecycle throughuseof AI tools andsolutionsand what benefits and drawbacks they will experience.

Build and share your product roadmap.

Use your understanding of the customerproduct andtechnologyenvironment combined with feedback and guidance from internal stakeholders external stakeholders and architecture todeterminedevelopment priorities for the products and services that SoftPro offers.
Document those priorities in roadmaps and communicate them to theappropriate parties.
Provide realistic forecasts forshort- and long-termplanning.

Coordinate tactical product tasks throughout the release cycle.

Collaboration with Product Owners and Business Analysts to ensure consistency in product design.
Work with Senior Product Management throughout the development cycle to provide status updates on key features/epic progress for organization reporting purposes.

Manage teams.

Hold weekly or biweekly 1:1 meeting with your direct reports.
Ability to manageup to twoProduct Owners AIEnablement.
Coach and mentor your team to help them succeed consistently improve and grow.
Ensure that your team meets or exceedsSoftProsstandards and practices for their role.
Look for process improvements that help build efficiency and consistencyinProduct Management
Build relationships with peer product teams andfacilitatecollaboration.

What are the skills and experience needed to be successful as a Product Manager on the AI Enablement Team at SoftPro

Minimum of5-7years experience as a Product Owner3-5 years as aProduct Manageror equivalent.
Demonstrated success defining and launching excellent products.
Demonstrated experience in implementinginnovative technologiesin existing productsservicesand codebases.
Ability to take concepts and ideas to fully functioningsolutions.
Hands-on experience delivering AI-enabled features tools or workflows (e.g. ML-powered automation decision support document intelligence copilots or analytics)
Strong understanding of AI product concepts such as model lifecycle data dependencies evaluation metrics and human-in-the-loop design
Ability to translate AI capabilities and limitations into clear customer and business value
Must be able to solve real customer problems and deliver the highest level of value.
Proven ability to influence cross-functional teams without formal authority.
Experience workingacross multiple product lines and teams and as part of a center-of-excellence / shared services model
Mustbe able to travel occasionally if needed.
Excellent verbal and written communication with stakeholders customers dev teams and executive management
Ability to multi-task meet deadlines and work in a fast-paced environment.
Must be detail-oriented highly organized and results-driven.
Experience withutilizationand evaluation of AI tools and services in financial servicesis highlydesirable.