Employee Development Supervisor (Spanish Bilingual)
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Job Location:
Saint Cloud, FL - USA
Hourly Salary:
$ 25 - 29
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
EMPLOYEE DEVELOPMENT SUPERVISOR (SPANISH BILINGUAL)
Must be in Central MN or Southern NV and have reasonable commute to St. Cloud MN or Las Vegas NV due to in-office requirements.
SCHEDULE: Full-Time Monday-Friday 8:00am-5:00pm CST/PST
COMPENSATION: Starting Pay $25.00 $29.00 per hour. (The estimated range is the budgeted amount for this position. Final offers are based on various factors including skill set experience location qualifications and other job-related reasons.)
WHO WILL SHINE IN THIS ROLE
Are you looking for an opportunity to make a meaningful impact while developing others PCI is seeking a Spanish Bilingual Employee Development Supervisor who is people-focused detail-oriented and performance-driven and excited to lead training and quality assurance teams that support exceptional compliant customer service for both English- and Spanish-speaking customers.
This is an exciting opportunity to grow your leadership career influence operational excellence and play a key role in equipping employees with the skills and confidence to succeed in a bilingual service environment.
WHAT YOULL DO
- Lead and coach trainers and quality assurance employees providing daily guidance mentoring and performance support.
- Oversee onboarding uptraining refresher and ongoing development programs supporting and facilitating training sessions as needed in both English and Spanish.
- Direct quality assurance operations ensuring audits monitoring and performance standards are met consistently across bilingual interactions.
- Analyze training and quality metrics to identify trends performance gaps and improvement opportunities delivering actionable insights to leadership.
- Manage workloads capacity and deliverables complete performance evaluations and provide regular feedback to bilingual team members.
WHAT WERE LOOKING FOR
Must-Have Qualifications:
- High School Diploma GED or a minimum of 4 years equivalent relevant industry experience.
- Fluency in both English and Spanish with the ability to communicate clearly professionally and effectively in both verbal and written formats.
- Minimum 2 years of experience supervising coaching or leading employees including direct reports.
- At least 1 year of experience delivering training or facilitating learning in a customer servicedriven environment.
- Minimum 1 year of experience monitoring and evaluating call interactions and providing performance feedback.
Nice to have but not Required! (Well train you!):
- Proficiency in Microsoft Office (Outlook Word Excel PowerPoint).
- Demonstrated commitment to employee development collaboration and continuous improvement.
LOCATION & WORK SETTING
- Office Address: 628 Roosevelt Rd St. Cloud MN 56301
- Office Address: 9911 Covington Cross Dr. Suite 190 Las Vegas NV 89144
- Schedule: Full-Time MondayFriday 8:00am-5:00pm CST/PST
- Work Setting: In-Office
COMPETITIVE COMPENSATION & BENEFITS
- Starting Pay: $25.00 $29.00 per hour/year.
- The estimated range is the budgeted amount for this position. Final offers are based on various factors including skill set experience location qualifications and other job-related reasons.
- Bilingual Pay: Earn an additional $2.00 per hour for Spanish Fluency!
Additional Perks that Go the Extra Mile:
- Annual Discretionary Bonus
- Earned Safe & Sick Time (ESST)
- Paid Maternity & Paternity Leave
- Paid Time Off (PTO) & 8 Paid Holidays
- Donation Matching & Paid Volunteer Time
- 401(k) Match 100% of your deferrals up to 5%
- Tuition Reimbursement & Student Loan Match Program
HOW TO APPLY
It only takes a couple minutes! Submit your resume on our website at EMPLOYMENT OPPORTUNITY
PCI is an equal employment opportunity employer committed to diversity equity & inclusion. We make hiring decisions based on qualifications merit and business needs. If you need assistance or an accommodation due to disability please contact PCI HR at
Required Experience:
Manager
Key Skills
- Administrative Skills
- Time Management
- Diplomatic Skills
- Listening Skill
- Languages Fluency
- Organizational Skill
- Pressure Management
- Discipline Skills
- Communication
- Relationship Management
- Client Services
- Flexibility
- IT Skill
- Orderly Condition
- Secretarial Skill
About Company
Preferred Credit Inc. is a direct sales lending company in St. Cloud, MN. PCI offers trusted financing built by a direct seller for direct sellers!
