Body Shop Estimator Assistant

San Antonio, TX - USA

Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title:Body Shop Estimator Assistant

Department: Body Shop

Reports To: Body Shop Manager

FLSA Status: Non-exempt

Prepared By: Human Resource Department

SUMMARY

Functions as training Body Shop Estimator assisting in Estimator duties as well as providing administrative support to body shop when needed.

ESSENTIAL DUTIES

Essential Duties include the following. Other duties may be assigned.

Greet customers in person and by phone answer questions and clearly explain repair and estimate services as needed.
Schedule estimate appointments and repair appointments coordinating with estimators to ensure efficient workflow
Check customers in by completing required paperwork and connecting them with the appropriate estimator
Communicate with insurance companies to assist with claims and repair authorizations
Provide timely updates to customers regarding repair status delays or changes
Process payments issue invoices and resolve billing questions or discrepancies as needed.
Address customer concerns professionally and work with the team to provide effective solutions
Maintain accurate customer records repair orders and related documentation
Provide administrative support including filing managing phone calls and handling customer communications as needed.
Prepares insurance forms to indicate repair cost estimates and recommendations.
Helps maintain good working relationships with insurance adjusters.
Established and maintains good working relationships with customers to encourage repeat and referral business.
Monitors progress and completion of assigned vehicles in the shop ensuring proper repair procedures are followed.
Monitors paper flow to ensure that all documents are accounted for filled out completely and legibly and filed or distributed to the appropriate parties.
Prepares final billing for completed repair orders as well as copying estimates
Completes ICAR training classes as required
Assists body shop manager as necessary.
Prepares purchase orders for all vendors.
Assists body shop employees with completion of personnel forms.
Maintains a professional appearance and a neat work area.

SUPERVISORY RESPONSIBILITIES

Supervises three porters insuring each is fulfilling their duties of cleaning vehicles keeping the shop and offices orderly and providing transport to customers.

QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); previous automotive body shop experience preferred. .

LANGUAGE SKILLS

Ability to read and comprehend simple instructions short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers clients and other employees of the organization. Ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals. Ability to compute rate ratio and percent.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to apply common sense understanding to carry out instructions furnished in written oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES LICENSES REGISTRATIONS

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing duties of this job employee is frequently required to sit stand walk hear and talk and handle. Employee is occasionally required to reach with hands and arms. Specific vision abilities of this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in this environment is usually loud. While performing this job the employee is regularly exposed to moving mechanical parts and fumes or airborne particles.

Northside Auto Group is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or protected veteran status. If you need a reasonable accommodation for any part of the employment process please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email.

Required Experience:

Junior IC

Job Title:Body Shop Estimator AssistantDepartment: Body ShopReports To: Body Shop ManagerFLSA Status: Non-exemptPrepared By: Human Resource DepartmentSUMMARYFunctions as training Body Shop Estimator assisting in Estimator duties as well as providing administrative support to body shop when needed.ES...