Strategic Account Manager

About Sedex

Sedex is a trusted partner for over 95000 businesses worldwide helping them create socially and environmentally sustainable supply chains. Through our platforms powerful data insights and expert guidance we simplify the management assessment and reporting of sustainability performance.

Our Vision is to be a leader in making global supply chains more socially and environmentally sustainable. Our Mission is To provide data-driven insights accessible tools and exceptional services that support businesses in improving environmental social and governance (ESG) performance and outcomes.

The role

We are seeking a Strategic Account Manager to join our AM this role you will lead the business relationship and customer journey for a portfolio of strategic and high-profile customers. You will be responsible for building long term relationships through the creation of collaborative opportunities that embed Sedex as a critical business partner driving shared value and profitability over the long term.

Key Responsibilities

Define and develop the customer retention and growth strategy.

Produce and embed individual Account Management Plans for every customer setting out defined goals and measures of success.

Develop a pipeline of opportunities to manage and measure business growth retention forecasting and customers at risk.

Set and manage customer expectations and service level agreements ensuring that all key internal stakeholders are engaged and supportive of the approach.

Explore and expand the relationship between Sedex and the customer through engaging and demonstrating the value of Sedex beyond the operational team.

Proactively explore up-sell opportunities throughout your customer base and deliver against revenue KPIs.

Actively collaborate in the optimisation of the customer experience journey by sharing knowledge about customer behaviours problems/challenges they are facing and work with the Sedex product teams to explore sustainable solutions.

Take overall ownership of every opportunity won working closely & collaborating with a variety of internal business teams ensuring that opportunities are delivered with high customer satisfaction.

Manage customer renewals and contract negotiations in accordance with internal governance and processes.

Promote and embed new tools and services across your customer base.

Manage multiple stakeholders ensuring that you expose customers to key business experts to share insights industry challenges and future plans.

Knowledge Skills & Experience

5 years experience in an account management or sales role.

Results driven target focussed and able to prove experience of growing accounts.

To be driven to work in a fast-paced ambiguous ever-changing start up environment and can organise & prioritise your work independently.

The role carries annual targets broken down quarterly / monthly and requires high levels of opportunity and pipeline management skills. The ideal candidate will be able to demonstrate experience in managing a full sales cycle successfully and to demonstrate that targets can be met (ideally overachieved).

Experience in creating and strengthening customer and internal relationships. Demonstrable experience of managing executive relationships with the enterprise and strategic accounts building rapport and confirming Sedex as a critical partner to our customer base.

Innovative and creative in finding solutions that will exceed customer expectations.

Critical and creative thinking with the ability to be agile in an ever changing environment.

Able to demonstrate practical experience of analysing and improving processes that involve both internal and external parties.

Strong listening skills and ability to communicate effectively and adapt style to all levels of subject understanding.

Excellent information gathering and verbal / written presentation skills as well as meticulous attention to detail.

Knowledge of Salesforce Microsoft Office and ideally Gainsight.

Knowledge of procurement systems Responsible Sourcing and SaaS is an asset but not mandatory.

Proven track record of taking ownership meeting targets and driving results.

Our culture

At Sedex our approach to business and culture is firmly rooted in our core values which guide everything we do:

Respect Each Other: We believe that a foundation of mutual respect is essential to creating a positive and inclusive environment.

Customer-Driven: We are passionate about delivering exceptional value to our customers. By listening to their needs understanding their challenges and continuously adapting our solutions we aim to empower them to achieve their sustainability goals and drive positive change in their supply chains.

Thinking Creatively: Innovation is at the heart of our work. We encourage creative problem-solving and embrace new ideas that challenge the status quo. This mindset allows us to continuously improve our products and services offering fresh and effective solutions to complex sustainability and ethical sourcing issues.

Take Ownership: We empower our team members to take responsibility for their actions and outcomes. Every person at Sedex is encouraged to own their work make decisions with confidence and contribute proactively to the success of the team and the business.

Deliver Results: We are results-oriented and committed to delivering tangible impactful outcomes for our customers our business and society at large.

Our goal is to cultivate a workplace culture where everyone can thrive and be their authentic selves. We prioritize respect and inclusivity ensuring that all employees feel empowered to contribute collaborate and excel. We celebrate diversity in all its forms recognizing that our strength lies in the variety of experiences perspectives and ideas that each individual brings to the table.

By embedding these values into our daily practices we ensure that we not only meet our business objectives but also create a lasting positive impact on our people our customers and the communities we serve.

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