General Manager

Key Responsibilities

1. Operational Management

• Oversee all aspects of catering operations ensuring consistent delivery of high-quality food and service.
• Implement and monitor standard operating procedures ensuring compliance with company policies and industry regulations.
• Manage stock ordering inventory control and supplier relationships to maintain cost efficiency.
• Lead menu planning food presentation and service delivery standards in line with contract requirements.
• Maintain a clean safe and compliant working environment at all times.

2. Innovation & New Ideas

• Champion creativity in menu development service concepts and customer engagement.
• Introduce fresh ideas and innovative offerings to enhance the customer experience and keep the service contemporary.
• Monitor trends in food hospitality and technology to drive continuous improvement.

3. Financial Management

• Manage budgets forecasts cost control and financial reporting for the site.
• Monitor labour purchasing and operational costs to deliver agreed financial targets.
• Analyse financial performance and implement corrective actions where required.
• Identify opportunities to grow revenue through enhanced service offerings and promotions.

4. Client & Stakeholder Relations

• Build strong proactive relationships with the client and key stakeholders.
• Attend regular contract review meetings and provide clear reporting and performance updates.
• Respond promptly and professionally to client feedback ensuring actions are taken to meet and exceed expectations.
• Act as the main point of contact for escalation ensuring smooth communication and issue resolution.

5. Team Leadership & Development

• Lead motivate and inspire the catering team to deliver outstanding service.
• Conduct regular training coaching and development sessions to build skill levels across the team.
• Manage recruitment onboarding performance reviews and succession planning.
• Foster a positive culture that promotes teamwork accountability and continuous improvement.
• Ensure all staff adhere to food safety hygiene and health & safety standards.

6. Compliance & Safety

• Ensure full compliance with food safety (HACCP) allergen management and health & safety regulations.
• Maintain accurate documentation and audits responding promptly to nonconformities.
• Conduct risk assessments and ensure safe working practices across all catering operations.

7. Customer Experience

• Ensure all guests receive a positive experience through high-quality food presentation and service.
• Monitor customer satisfaction through feedback surveys and direct engagement.
• Implement service improvements based on customer insights and operational observations.

Qualifications :

Essential

• Previous experience as a Catering Manager or similar leadership role within contract catering hospitality or foodservice.
• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Proven financial acumen and experience managing budgets.
• Strong organisational and planning skills.
• Knowledge of food safety and health & safety regulations.

Desirable

• Formal catering or hospitality qualifications.
• Experience working in a large contract catering environment.
• Track record of delivering innovative service improvements or menu developments.

Additional Information :

For almost 20 years for every client in every location (whether thats an office stadium cathedral or university) we have created beautiful spaces exciting menus and friendly teams so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people means that we always strive to supercharge our teams careers. Better is a daily habit that sits deep within our DNA meaning learning will be front and centre of your experience working with us.

Join us and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better we never settle never compromise never follow. We lead the way blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat motivating and inspiring. Our love for what we do radiates through our food and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example protecting the planet and supporting local communities.

Interested Even if you dont meet all requirements wed like to hear from you. If you are motivated and hungry to learn we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages abilities gender identities sexual orientations races religions and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity diversity and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to set the standard and to be recognised for having the most inclusive culture in hospitality.

Join us and bring your unique perspective to our team.

INDVIP

Remote Work :

No

Employment Type :

Full-time