About the Department of Information Technology Services

Mount Royal Universitys Information Technology Services supports our mission by providing technical support solutions and diversified services to the Mount Royal community.

• Solutions Delivery
• Technology & Client Services
• IT Infrastructure & Security
• ITS Projects

About the Role

The Manager IT Infrastructure holds the responsibility for overseeing the operational integrity of both physical and virtual infrastructure systems. This includes the management of servers networks storage and data center operations ensuring they align with the organizations strategic goals. Reporting directly to the ITS Director of Infrastructure and Cybersecurity this role demands a proactive approach optimizing performance to facilitate seamless business operations. The Manager is tasked with the continuous evaluation and implementation of cutting-edge cloud technologies and methodologies fostering an environment that encourages technological advancement and operational excellence. This position requires a visionary leader who can anticipate industry trends and integrate them into the organizations IT framework thereby enhancing the overall agility and competitive edge of the business. The Manager will also collaborate with various departments to support their technological needs ensuring that IT infrastructure evolves in tandem with the organizations growth and the ever-changing digital landscape.

Responsibilities

• Manages a high-functioning Infrastructure team comprising server storage and network subjectmatter experts led by Team Lead Architects.
• Leadership of this multidisciplinary team focused on theoperational output and alignment across complex technical workstreams and teams.
• Mentorship and guidance of the team promoting professional development annual performance reviews and fostering team morale and engagement.
• Oversee data center operations including server racks cooling systems and power management. Additionally explore opportunities to migrate workloads to cloud platforms (e.g. AWS Azure Google Cloud) for scalability and cost-effectiveness.
• Manage physical and virtual servers storage arrays and backup systems. Consider hybrid cloud solutions that seamlessly integrate on-premises infrastructure with cloud resources.
• Ensure reliable network connectivity both on-premises and via cloud services. Collaborate with cloud providers to optimize network performance and security.
• Develop a cloud adoption strategy aligned with business goals. Evaluate Infrastructure as a Service (IaaS) Platform as a Service (PaaS) and Software as a Service (SaaS) offerings.
• Engage with vendors to negotiate contracts monitor licensing compliance and assess service quality. Stay informed about evolving technologies especially in the cloud.
• Implement cloud security best practices including identity and access management encryption and threat detection. Address compliance requirements specific to cloud environments.
• Prioritize user satisfaction by ensuring seamless access to cloud resources. Collaborate with service desk teams to resolve issues promptly.
• Stay abreast of cloud trends certifications and emerging technologies. Rapidly adapt to changes in cloud services and architectures.
• Occasional non-standard hours especially during cloud migrations or critical incidents.
• Participates in the strategic planning refocusing and restructuring of ITS by providing vision and leadership in the planning development and implementation of an ITS vision mission-statements long term strategic plans and services that are consistent with the objectives of the University the needs of stakeholders and the capabilities of the ITS department.
• Conducts and/or supports the analysis and improvement of MRUs business processes.
• Manages the planning design development testing documentation implementation operation assessment and maintenance of mission-critical hardware and services. This involves extensive collaboration and coordination within the ITS department to ensure integrated systems solutions and efficient effective and secure day-to-day operations.
• Implements sound disaster preparedness and business continuity and recovery plans in cooperation with the business programs at the University.
• Leads or participates in contractor selection and contract negotiation for major agreements such as software licensing hardware procurement ITS outsourced projects and support services.
• Manages operational risks and provides significant contributions to MRUs enterprise risk management practice.
• Other duties as assigned.

Qualifications

• University Bachelor Degree in computer technology and/or extensive related IT infrastructure and management experience.
• Minimum of 8 years of relevant work experience and 5 years of leadership experience; demonstrated effectiveness leading and managing highly skilled technical staff.
• Proficiency in operating maintaining and designing networks servers storage and data centers. Additionally emphasize familiarity with cloud services and their integration.
• Experience managing personnel and overseeing projects considering both on-premises and cloud-based initiatives.
• Excellent business negotiating organizational leadership managerial and planning skills.
• Understand project management business analysis and IaC methodologies.
• Certifications related to network server cloud IT security and management are valuable especially if they cover automation tools.
• Emphasize both traditional infrastructure and cloud technologies along with experience in automating tasks using tools like Ansible or Terraform.
• Familiarity with application delivery methodologies across multiple disciplines.
• Experience working with internal teams external organizations and automation tool providers.
• Leverage automation to streamline collaboration and efficiency.

Salary: $98502.00 - $135930.00 per annum

Closing Date: January 29 2026

A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: Last Name Requisition Number Document (ex. Smith 999999 ).