Home and Community Support Services Supervisor

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Department ofHealth and Human Services (DHHS)

Social Services Program Specialist II

Opening Date:January 23 2026

Closing Date:February 5 2026

Job Class Code: 5093

Grade:25 (Supervisory Services)

Salary:$58552.00 - $82700.80 per year*

*This is inclusive of a 2.00% recruitment and retention stipend

Position Number: 02031-2462

Location: This position can be located in our Augusta Lewiston or Portland office.

Core Responsibilities:

As a Social Service Program Specialist II you will be directly supervising a team and providing leadership and supervision to surveyors conducting licensing surveys and complaint investigations for home and community support service agencies. You will coordinate surveyor activities with other leaders/manager of this unit and will ensure that the licensing surveys and complaint investigations are appropriately scheduled in a timely manner that staff have necessary oversight and support to complete their work efficiently and effectively that all documentation is completed in accordance with unit policies/procedures and that technical assistance is available to licensees. This position may require statewide travel and occasional overnight stays.

You will also:

Review statements of deficiencies to ensure that they are written in accordance with the principles of documentation.

Provide orientation training for new staff and ongoing training for current staff.

Review plans of correction to ensure acceptable response to identified deficiencies.

Complete performance evaluations for direct reports and assist the Program Manager in administrative support staff evaluations.

Triage complaints and assign workloads.

Provide technical assistance to providers and facilitate meetings when necessary to ensure that providers and assigned team understands the licensing regulations and license application requirements.

Assist Program Manager with enforcement decisions and documentation.

Review and make recommendations to DLC leadership regarding facility waivers.

Communicate as necessary with DHHS offices to ensure that they are aware of licensing-related issues and deficiencies.

Monitor and collect program reports data and related information in order to evaluate program performance and generate information for department decision making.

Review and assess statistical data regarding type nature and frequency of services delivered in order to prepare required and requested service delivery reports.

Participation in onsite surveys.

Minimum Qualifications:

An eight (8) year combination of education and/or professional experience in specific option area (working in the healthcare or social service field).

Preferred candidates will have:

oKnowledge of investigative techniques

oKnowledge of state and federal requirements governing home and community support services (also known as HCBS)

oPrevious experience working in or knowledge of HCBS service system

oPrevious supervisory/team lead experience

oAbility to be an effective team member and team leader

oExcellent written and verbal communication skills

oAbility to prioritize work

Thinking about applying

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Agency information:

The Department of Health and Human Services (DHHS) is dedicated to promoting health safety resilience and opportunity for Maine people. The Department provides health and social services to approximately a third of the States population including children families older Mainers and individuals with disabilities mental illness and substance use disorders. The Department also promotes public health operates two state psychiatric hospitals and provides oversight to health care providers.

The mission of the Division of Licensing and Certification is to ensure Maines citizens receive quality and effective health care and social services by developing and applying regulatory standards that help people have safe and appropriate outcomes.

Application Information:

For additional information about this position please contact Heather Hyatt Associate Director

To apply please upload a resume cover letter and transcript (transcript needed only if education is used to meet the minimum qualifications) with your application.

In your cover letter address the competencies listed above as well as confirmation that you meet all the minimum qualifications.

** Applications submitted with cover letters that do not address the information required above may not be considered for this vacancy.

Please submit all documents or files in PDF or Word format.

To request a paper application please contact

Benefits of working for the State of Maine:

No matter where you work across Maine state government you find employees who embody our state mottoDirigo or I leadas they provide essential services to Mainers every day. We believe in supporting our workforces health and wellbeing with a valuable total compensation package including:

• Work-Life Fit Rest is essential. Take time for yourself using13 paid holidays 12 days of sick leave and3 weeks of vacation leaveannually. Vacation leave accrual increases with years of service and overtime-exempt employees receive personal leave.
• Health Insurance Coverage The State of Maine pays85%-100%of employee-only premiums ($12845.82 - $15112.76 annual value) depending on salary. Use this chart to find thepremium costsfor you and your family including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information aboutprogram requirements.
• Dental Insurance The State of Maine pays 100% of employee-only dental premiums ($395.72 annual value).
• Retirement Plan The State contributes the equivalent of 14.11% of the employees pay towards the Maine Public Employees Retirement System (MainePERS).
• Parental leaveis one of the most important benefits for any working parent. All employees who are welcoming a childincluding non-birthing and adoptive parentsreceivesix weeks of fully paid parental leave. Additional unpaid leave may also be available under theFamily and Medical Leave Act.

State employees are eligible for anextensive and highly competitive benefits package covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated foranything less than full-time.

Theres a job and then theres purposeful transformative work. Our aim is to create a workplace where you can learn grow and continuously refine your skills. Applicants demonstrate job requirements in differing ways and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members and our process ensures an inclusive environment to applicants of all backgrounds including diverse race color sex sexual orientation or gender identity physical or mental disability religion age ancestry national origin familial status or genetics.

If youre looking for a great next step and want to feel good about what you do wed love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

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If you are unable to complete the online application please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.