Director of Fulfillment

Christiansburg, VA - USA

Monthly Salary: Not Disclosed

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

At Backcountry our mission is to connect people to their passions. Our four online storesBackcountry Competitive Cyclist MotoSport and SteepandCheapaim to supply our customers with the gear knowledge and inspiration necessary to get out there and chase down lifes greatest moments. We do this by providing the biggest and best assortment of premium outdoor products superior shopping experience personalized Gearhead expertise lightning-fast and accurate fulfillment and inspirational informative and community-centered content.

A senior operations leader responsible for delivering fastaccurate and reliable fulfillment while building a high-performing people-first culture. This role partners cross-functionally to align fulfillment strategy with business goalsleveragesinnovation and AI to continuously improve operations and plays a critical role in bringing Backcountrys mission to life by connecting customers to their passions through exceptional service.

This position will report into the Sr. Director Operations.

What you get to do:

LEADERSHIP:
Reports to the Sr. Director of Operations andis responsible forall aspects related to Fulfillment Center operations
Drive a culture of continuous improvement and innovation by empowering leaders at all levels to test and adoptnew technologies(including AI) tools and process optimizations
Partner cross-functionally (e.g. IT Supply Chain Finance and Customer Experience) to ensure fulfillment operations align with evolving strategic objectives
Buildcoachand develop a strong customer focused accountable leadership team
Focus on efficientsafeandaccurateorder fulfillment for online customers as well as retail stores
Responsible for the mentoring coachingdevelopmentand retention of all fulfillment center employees
Build andmaintaina culture of excellence and accountability for all associates including a push to be known as the employer of choice in the Christiansburg and surrounding areas
Communicate company objectives/initiatives to fulfillment center employees including periodic updates on progress or changes
Champion an AI-first approach to fulfillment;identifysteps in core processes/teams where AI can improve speed/quality and implement solutions to improve workflows and reduce waste

FINANCIAL:
Work closely with business partners to develop departmental budgets and goals and implement plans to hit or exceed them
Lead initiatives to increase productivity per labor hour and reduce cost per shipped unit without compromising quality or safety
Maintain and improve fulfillment KPIs and dashboards that visualize performance across departments in real time to provide employees with data-based feedback on their performance
Partner with Sr. Director or operations Engineering and Finance toidentifyand negotiate cost-saving opportunities across the fulfillment ecosystem (packaging carriers automation contracts etc.)
Improve labor staffing models by department with KPIs and plans to execute
Responsible for inventory accuracy reporting cycle counting unit adjustments and integrity throughout all fulfillment processes
Managemonitorand respond to P&L for Virginia fulfillment center operations

OPERATIONS:
Ensure operational conveyor & automation ismonitoredand maintained and that all building maintenance is kept up including the grounds
Ensure work schedules meet customer demand and sales receipt & order volume forecasts
Identifyprocess improvement opportunities and develop solutions
Supportselectionand integration of automation
Participate in and propose engaging employee events & activities
Manage in-house maintenance team to support all mechanical electrical forklift fleet facility and groundsneeds
Support supplier and vendor relations and contract negotiations as it relates to fulfillment

What you bring:

Bachelors Degree in a business-related field masters degree preferred or equivalent work experience
10 years of management experience working in either an operations warehouse or fulfillment setting with ecommerce experience highly preferred
Demonstrated success in building high-performance cultures with low turnover and high employee engagement scores
Experience using and implementing process improvement practices(lean six sigmaetc)
Proficient in Microsoft Office applications
Experience in Planning/Project Management preferred
Experience leading a larger warehouse/fulfillment center (200k square feet)
Experience leading a facility of 200 personnel across a multiple shift seven day per week operation including department managers supervisors floor leads and floor associates
ExperienceleveragingAI to simply processes automate workflows improve reporting etc.

Whats in it for you Joining Backcountry isnt just about having a seat at the tableits about helping redesign the table entirely. Youll be challenged stretched and supported as you grow faster than you thought addition to competitive compensation we offer:

Executive Access:Work directly with brand CEOs and senior leadership solvingreal businessproblems and earning mentorship from top operators.
AI-First Skill Building:Get hands-on with the most advanced AI tools in the market. From automation to prompt engineeringyoullbuild a modern tech stack that sets you apart in any industry.
Accelerated Career Path:High performers are quickly entrusted with greater responsibility new challenges and leadership opportunities across our portfolio of brands.
Competitive benefits:Paid time off policies 401(k)/RRSP match medical/dental/vision and a variety of supplemental policies and employeediscounts at our portfolio companies

Our interview process:

Step 1:If you align with our vision and meet the qualificationswellreach out to schedule a conversation and introduceBackcountry.
Step 2:Youllcomplete a short AI or product-building challenge so we can understand how you approach problems and execution.
Step 3:Participatein deep-dive interviews withBackcountryleadership focused on your experience product mindset and operational thinking.
Step 4: fast for the right candidate.

TheCSCfamily of brandsprovides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal provincial state or local laws.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Washington state applicants only: If you believe that this job posting does notcomply withapplicable Washington state law pleasenotify usby sending an email toemailprotected.

It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

TheCSC family of brands is committed to providing reasonableaccommodationsfor qualified individuals with disabilities in our job application procedures. If you need assistance oran accommodationdue to a disability please contactemailprotected.

Required Experience:

Director