Claims Executive (Multiple Lines Experience)
Share
Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Are you an experienced insurance professional who enjoys delivering fair timely outcomes and supporting customers through the claims process
At Community Broker Network (CBN) were looking for a Claims Executive to join our General Insurance Claims team and contribute to a high-quality market-leading claims service.
This role is ideal for someone who is organised customer-focused and confident managing a portfolio of claims in a fast-paced environment.
About CBN
Community Broker Network (CBN) empowers our network to create the best insurance outcomes for their clients. Were Australias largest network of general insurance authorised representatives supporting over 300 businesses and 1000 employees nationwide.
Our team provides claims support market access technology education marketing HR and business advice to broker partners across Australia. Were proud to be a Great Place to Work certified organisation with a strong focus on collaboration professionalism and continuous improvement.
Our values guide how we work every day:
We listen (Understand) We achieve (Accomplish) We are one (Together)
Purpose of the Role
The Claims Officer is responsible for managing the initial and ongoing assessment of a portfolio of general insurance claims ensuring claims are handled fairly efficiently and in line with policy regulatory and service standards.
Reporting to the Claims Team Leader you will work closely with customers brokers and internal stakeholders to deliver quality claims outcomes and contribute to overall business objectives.
Key Responsibilities
Claims Assessment
Manage a portfolio of claims from lodgement through to settlement
Collect and assess accurate information to progress claims
Monitor claims to ensure service standards and duration targets are met
Make assessment decisions in line with established procedures and guidelines
Ensure all claim payments are authorised and processed in a timely manner
Deliver fair and appropriate settlements for valid claims
Customer Service
Respond to incoming calls and emails in a high-volume environment
Provide clear advice on the claims process and next steps
Handle enquiries within scope or escalate appropriately
Ensure customers are treated fairly and with professionalism at all times
Complaints Handling
Assist with the escalation and response to customer complaints in line with RG 271
Support timely thorough and fair Internal Dispute Resolution responses
Identify customers requiring additional support and provide appropriate assistance
Prepare documentation and manage follow-ups as required
Teamwork & Quality
Work collaboratively with team members and stakeholders
Keep management informed of claim progress and emerging issues
Adhere to company policies procedures and compliance requirements
Maintain a strong focus on accuracy quality and best practice
Skills & Experience
Experience in insurance claims handling or claims administration
Sound knowledge of insurance policies and claims processes
Strong communication and negotiation skills
Customer-focused approach including managing sensitive or complex matters
Strong organisational and time-management skills
Analytical and problem-solving capability
Ability to work independently while contributing to a team environment
Working knowledge of claims systems and processes
Understanding of RG 271 and complaint handling requirements (desirable)
Role Details
12 Month Contract full-time hours
Reporting to: Claims Team Leader
Office-based Tuesday to Thursday; work from home Monday and Friday (post-training)
Standard hours: 8:30am 5:00pm
Our Awesome Benefits!
Great Place to Work certified 3 years in a row
Hybrid working flexibility: x3 Days in the Office x2 Days at Home!
Generous yearly well-being allowance
2x Mental health days and birthday leave (on top of annual leave)
Study support / L&D
Generous incentive & bonus plan
Paid parental leave
Salary continuance benefit
Generous Travel insurance and cyber security insurance discounts
Celebrates personal & professional achievements
Regular team building functions events and cultural activities
Other benefits: health & travel insurance retail stores and more!
On top of that youll join a collaborative approachable and fun culture that lives and breathes its core values and focuses on continuous improvement.
Ready to make your mark
We encourage applications from results-oriented individuals who are passionate about building strong communities and achieving ambitious goals.
For further information about the position please contact HR at
Required Experience:
IC
Key Skills
- Computer Science
- user experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
