Claims Technical Specialist
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
As a Claims Technical Specialist youll provide expert technical guidance across Income Protection Life Trauma and TPD claims helping drive quality assessments and positive outcomes for our customers. Youll partner closely with Claims Managers to build capability embed best practice and continuously improve the way we do claimsensuring our approach reflects industry standards TAL policy and a strong customer focus.
You will:
- Provide expert technical advice across claims including assessment review adverse decision signoff and authorisation within delegation.
- Coach and support Claims Consultants to deliver timely highquality and customerfocused claim outcomes.
- Build technical capability across the team through coaching training and uplift against the TAL claims capability framework.
- Drive best practice by developing embedding and applying claims procedures policy terms and technical guidelines.
- Ensure claims decisions and interactions meet TAL governance compliance standards and regulatory obligations.
Qualifications :
- Proven experience in life insurance claims with strong technical expertise developed in a senior claims or specialist role.
- Demonstrated ability to coach uplift capability and embed technical knowledge across claims teams.
- Strong understanding of life insurance legislation codes of practice and regulatory requirements applied confidently in claims assessment.
- Ability to think critically identify barriers and develop practical solutions to support sound claim outcomes.
- Clear confident communicator with the ability to influence stakeholders and deliver a highquality customer experience.
Additional Information :
TAL is one of Australias leading life insurers committed to inclusion and supporting the career growth of our diverse workforce. Were proud to be:
An Inclusive Employer Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
Diversity Champions Member of Diversity Council Australia Australian Disability Network Pride in Diversity and Champions of Change
Reconciliation Advocates Read our Innovate Reconciliation Action Plan.
We welcome applications from people with diverse experiences perspectives and backgrounds including Aboriginal and Torres Strait Islander people caregivers individuals living with disabilities people from culturally diverse backgrounds and the LGBTIQ community.
Need adjustments during the recruitment process Let our team know by getting in touch with us here to support you.
Yourealwaysaccountable for your actions. You never give up. You strive to find the best outcomes for customers and valueworking together to find the best solutions for problems.
As part of the recruitment process there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History Bankruptcy Entitlement to Work Regulatory and Reference Checks.
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Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyones responsibility.
If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.
Remote Work :
No
Employment Type :
Full-time
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About Company
Join us in shaping the future of the insurance industry, driven by innovation and a 150-year legacy of protecting peopleAccess the tools and resources to acquire new skills, grow your capabilities, and take on new roles within a progressive, digitally enabled company Work with experie ... View more
