Student Services Specialist I, Testing Center

Are you a current Aims Employee Temporary Worker If so to help avoid future access issues please apply through your Workday account using Browse Jobs in the in the Workday search field located on the top center of the screen.

Are you a current Aims Student If so to help avoid future access issues please apply through your Workday account using the Aims Jobs app on your Workday home page.

Are you both an Employee and a Student If so to help avoid future access issues please apply through your Workday account using Browse Jobs in the in the Workday search field located on the top center of the screen.

For assistance please contact the recruitment team at .

Minimum Hiring Annual Salary:

Maximum Hiring Annual Salary:

To attain the maximum annual salary employee must meet all minimum qualifications plus:

• 5 (five) years of additional applicable work experience and/or degrees higher than minimum qualification degree. Degrees higher than the minimum qualification degree can be used in combination with additional work experience.
• Acombination of related education on-the-job work experience certifications and/or licenses that results in a candidate successfully meeting the minimum qualifications of the position may be considered.

The stated salary amounts are not guaranteed in the event employment ends with Aims during any fiscal year.

Included with Aims Full-time Employment is a generous package of Benefits most are listed below:

Job Description:

Aims Community College actively supports an environmentthat embraces the Colleges Mission Vision Values and a culture of innovation and care. The College embraces and seeks to hire individuals who want to be a part of this environmentand have the skill sets necessary to be successful in this position.

Administrative Support:

• Keep email and telephone correspondence current schedule appointments as needed and maintain and update files.
• Perform general duties including completion of work orders ordering supplies and cleaning testing stations.
• Update Testing Center web pages to ensure accuracy of information and marketing appeal.
• Represent the Testing Center supervisor at college meetings and other informational sessions when necessary.
• Assist the Testing Center supervisor with special projects and provide assistance when needed.
• Create and maintain data-driven reports.
• Create and deliver presentations on testing protocols to Aims students.
• Collaborate with IT staff to enhance the use of technology in day-to-day operations which include automation of various manual processes. Install configure and update computer programs as needed.
• Use appropriate systems (Vendor databases WorkDay Excel etc.) for input query retrieval and analysis of information.
• Perform other related duties as assigned by the supervisor.

Pre-Test Administration:

• Consistently maintain a clean and secure testing environment by enforcing established procedures including identification of tester electronic devices their proper use and storage outerwear and other restrictions.
• Verify testing candidate/student identification to ensure correct tests are administered to designated testers.
• Guide testing candidates/students through the computer/paper check-in process.
• Communicate with testing vendors/reps Aims faculty/staff order to maintain good relationships and to keep informed of the latest test updates/ policy changes.
• Prepare and maintain inventory of testing units/supplies and prepare orders for testing units/supplies as needed.
• Print copy and organize instructor and proctored tests to be ready and available on test day.

Test Administration:

• Maintain the confidentiality security and integrity of records and tests.
• Provide testing accommodations as approved for testers by following the proper testing accommodation procedure.
• Monitor all testing and present a high level of visibility without distracting testers to maintain an environment that discourages cheating. This includes monitoring security equipment to ensure the accuracy and integrity of testing procedures and doing frequent walk-throughs of the testing labs.
• Follow established procedures when a testing candidate/student is not observing testing rules including professionally approaching the candidate recording the issue alerting the testing organization or faculty member and logging an incident report.

Post-Test Administration:

• Check out testing candidates and file the appropriate paperwork and documentation.
• Maintain and organize files for high-stakes testing paperwork and documentation and finished faculty/proctored test files.
• Use a copier/scanner to return completed exams to instructors.
• Report test results and placements to students and recommend appropriate retesting opportunities.
• If applicable analyze placement scores to determine appropriate placements.
• Suggest alternatives to students who need to improve test scores or who do not meet the minimum cut scores on Accuplacer or other placement tests.

Other Duties as Assigned

Minimum Qualifications:

• Associates Degree; plus two (2) years of experience in customer service or an equivalent combination of education and/or work experience.
• Ability to use Microsoft Office Suite programs Google Workspace and e-mail.
• Basic computer competency skills.
• Strong interpersonal and communication skills along with self-management abilities.

Required Certificates obtained after hire to administer testing for the following tests and vendors:

• Accuplacer
• ACT WorkKeys
• ASE Prometric
• ATI
• Certiport Testing
• CLEP
• DSST
• Evolve Elsevier HESI A2
• Meazure Learning
• National Center for Competency Testing (NCCT)
• Pearson Vue
• PSI Talogy Testing - SS-PAN and FAA AKT (FAA testing requires a federal background check)
• Others as needed

REQUIRED DOCUMENTS:

• Cover letter
• Resume

Preferred Qualifications:

• Bachelors Degree; plus three years of experience in customer service or an equivalent combination of education and/or work experience.
• Experience as a test proctor working in a testing center.
• Experience working in student services with demonstrated ability to work well with faculty students and the general public.
• Experience with WorkDay high-stakes testing vendors/professional licensure agencies such as Pearson Vue PSI Prometric CollegeBoard ACT NCCT etc.
• Bilingual (Spanish speaking).

All Applicants:

• Compare your previous work experience to the job duties listed on the job positing under job description. Enter the job duties you have performed under the Work Experience section on your job application. We evaluate your experience based on this information.
• Please make sure you state whether work experience (aka work history) is part time or full time employment by listing the average number of hours worked per week. This information is used to determine your new annual salary.
• Be sure to upload all the required documents listed at the above in Additional Job Description section. This can be uploaded as part of your application materials in the My Experience section. If there are missing documents your incomplete application will not be considered. Per the Colorado Job Application Fairness Act you may redact information that identifies age date of birth or dates of attendance at or graduation from an educational institution.

For information on our hiring practices please visit our resource page: Community College is an equal opportunity employer. Selection will be based solely on merit and will be without discrimination based on age ancestry color creed disability ethnicity familial status gender gender identity genetic information marital status national origin sex sexual orientation race religion or veterans status. All application materials must be submitted by the closing date posted and become the property of Aims Community College. The screening committee will select finalists for interviews. The goal of Aims Community College is to enhance the diversity present in the district we serve. To comply with the Immigration Reform and Control Act of 1986 if hired you will be required to provide documents within three (3) business days of hire date to show your identity and your authorization to work. This law applies to all persons hired.

Screening/Selection:

To be considered please provide a thorough and complete application. Initial screening will be conducted by a committee based on completed application materials.

Employees in these positions may be asked to participate in temporary assignments lasting less than nine (9) months (such as curriculum development short term projects meetings and substitute duties) which could amount to additional temporary pay.

Upon hire all positions at Aims Community College require a criminal background check and may require industry specific screenings such as an MVR physical and/or drug screen. Keep in mind a conviction does not automatically preclude candidates from being employed. The nature of a conviction will be considered relative to the duties of the position.