Customer Success Manager

Company Overview

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.

Department Overview

Job Description

We are seeking a highly motivated and experienced Customer Success Manager to drive customer satisfaction retention and this role you will engage with customers post-sale ensuring user adoption and the achievement of critical goals through a proactive Customer Success Plan. You will act as a trusted advisor and strategic partner building strong long-term relationships with target accounts to foster customer loyalty and success.

Responsibilities:

• Develop and execute tailored Customer Success Plans to drive user adoption satisfaction and retention.

• Build trusted advisor relationships with customers establishing yourself as a strategic partner.

• Collaborate with customers to define goals set key performance indicators and track progress.

• Develop a deep understanding of the Noggin enterprise software platform to assist clients in driving additional value.

• Leverage CRM tools (e.g. Salesforce HubSpot) and Customer Success platforms (e.g. Gainsight ChurnZero) to monitor and manage customer engagement.

Qualifications:

• 4 years of experience in customer advocacy sales engineering or project management.

• Proficiency in CRM software and Customer Success platforms.

• Experience with B2B congratulable SaaS platforms

• Ability to obtain necessary background clearance as required by customers.

• Strong communication and relationship-building skills with a customer-focused mindset.

Target Base Salary Range:$105000 USD - $115000 USD

Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.

#LI-MP2
#LI-REMOTE

Basic Requirements

• Bachelors degree with 4 years of experience in customer advocacy sales engineering or project management.

• AND 3 years experience with a CRM software

• Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract.

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

Our :

• Incentive Bonus Plans

• Medical Dental Visionbenefits

• 401K with Company Match

• 10 Paid Holidays

• GenerousPaidTime Off Packages

• Employee Stock Purchase Plan

• PaidParental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.