Credit and Collection Analyst II Customer Management

Johnston, IL - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Credit and Collection Analyst
Client: Heavy Machine Manufacturing Company
Duration: 1 Year
Location: Johnston IA 50131
Shift: 1st Shift Work hours between 6:55 AM and 6:05 PM CST

Role Overview
Support delinquent customers across multiple product lines
Identify customer issues and provide solutions to resolve delinquent accounts
Educate and motivate customers to maintain account payments
Retain customers while resolving financial account issues

Key Responsibilities
Manage and collect moderately complex and large past-due accounts
Contact customers via phone to resolve delinquent balances
Negotiate payment plans and settlements with customers
Review payment history and analyze financial information
Authorize credit decisions within company guidelines
Resolve account discrepancies such as misapplied payments
Maintain low delinquency levels on assigned accounts
Ensure compliance with company policies and regulatory requirements
Collaborate with internal teams to resolve customer account issues

Customer Account Management
Monitor assigned accounts for overdue balances
Identify root causes of delinquency
Develop solutions to help customers bring accounts current
Maintain accurate documentation of customer communications

Required Skills
Strong verbal and written communication skills
Ability to negotiate and resolve payment issues
Comfortable working in a call-center environment
Strong computer and system navigation skills
Ability to multitask in a fast-paced environment
Problem-solving and customer relationship skills

Education
High school diploma or equivalent required

Work Experience
Minimum 1 year of customer service experience

Preferred Qualifications
Bachelors degree in Business or related field
Knowledge of negotiation techniques
Familiarity with collections and credit management processes

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Job Title: Credit and Collection Analyst Client: Heavy Machine Manufacturing Company Duration: 1 Year Location: Johnston IA 50131 Shift: 1st Shift Work hours between 6:55 AM and 6:05 PM CST Role Overview Support delinquent customers across multiple product lines Identify customer issu...