IT Governance & Service Owner

Key Responsibilities:

• Act as a liaison between Airport business units IT and OIT to ensure IT services meet operational needs.
• Build and maintain strong relationships with stakeholders across the Airport and City government.
• Develop maintain and enforce accountability documentation ensuring clarity of tasks responsibilities and deliverables.
• Monitor IT commitments identify risks and escalate concerns to leadership as needed.
• Represent IT leadership in meetings presentations and cross-department initiatives.
• Manage end-to-end procurement for select IT goods and services ensuring compliance with City and Aviation policies.
• Assume service ownership for designated IT systems defining performance metrics maintaining SLAs and overseeing operational support.
• Prepare and deliver reports briefings and updates to ensure stakeholder visibility and accountability.
• Identify and recommend process and governance improvements to enhance efficiency service quality and stakeholder satisfaction.
• Perform related duties as required.

Work Environment:
Work is performed primarily in an office at Philadelphia International Airport with occasional presence required in operational areas of the Airport or other City facilities.

Qualifications :

Required Knowledge Skills & Abilities:

• Knowledge of IT service delivery project management and business relationship management principles.
• Familiarity with accountability documentation and tracking IT deliverables.
• Understanding of IT procurement and asset management in public-sector environments.
• Knowledge of organizational change management and continuous improvement methodologies.
• Ability to build and maintain relationships with technical teams business stakeholders and external partners.
• Professional representation of IT leadership clear communication of complex information and diplomacy in high-stakes discussions.
• Ability to organize track and report on multiple concurrent projects and service obligations.
• Initiative sound judgment and discretion in performing duties.

Minimum Training & Experience:

• Bachelors degree in Information Technology Business Administration Management or related field.
• Five (5) years of experience in IT operations governance project management or business relationship management including experience supporting or managing IT services in a complex enterprise environment.
• Equivalent combinations of education and experience may be considered.

Preferred Qualifications:

• Experience in government transportation or aviation IT environments.
• ITIL PMP or equivalent professional certification.
• Experience transitioning technology projects into operational services and maintaining SLAs.
• Demonstrated skill in stakeholder engagement and cross-functional collaboration.

Additional Information :

Salary: $70000-$80000

Salary cannot exceed $80000

Were interested in hiring the best possible candidate for the role. We recognize that experience education and qualifications can be attained in a variety of ways and that many skillsets are transferable. If you feel youre a good fit please dont hesitate to apply.

Please include:

• Resume
• A cover letter 

Please note: Applications will not be considered without a cover letter.

Did you know
We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities

We offer Comprehensive health coverage for employees and their eligible dependents
Our wellness program offers eligibility into the discounted medical plan
Employees receive paid vacation sick leave and holidays
Generous retirement savings options are available

*The successful candidate must be a city of Philadelphia resident within six months of hire
Effective May 22 2023 vaccinations are no longer required for new employees that work in non-medical non-emergency or patient facing positions with the City of Philadelphia. As a result only employees in positions providing services that are patient-facing medical care (ex: Nurses doctors emergency medical personnel) must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race ethnicity color sex sexual orientation gender identity religion national origin ancestry age disability marital status source of income familial status genetic information or domestic or sexual violence victim status. If you believe you were discriminated against call the Philadelphia Commission on Human Relations at or send an email to faqpchr @. For more information go to: Human Relations Website:
Work :

No

Employment Type :

Full-time