Digital Business Specialist Governance Lead

This vacancy is open to employees of Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust only.

Full time: 37.5 hours per week

Contract: 2 Years Fixed Term

Job purpose

• To lead the day-to-day running of the digital service quality including the integrated performance reporting to the Digital Business Manager and other members of the leadership team.  
• Manage the Trusts objectives relating to service quality and risk ensuring implementation of the integrated governance strategy particularly relating to quality and committee service reporting.
• Manage the digital service compliments complaints mandatory training risk and national and local policies and providing reports accordingly.
• Ensure SIRIs Complaints and Risks are managed within required timeframes and lessons learnt are shared across the division and wider organisation if required.
• To monitor the KPIs and advise on actions to be taken to achieve these and of financial losses/gains accordingly.
• Act as a resource to all staff across the Digital Service in relation to Quality Risk and Governance Reporting.
• To provide proactive financial management support to the Digital Business Manager and assist in the maintenance of financial control systems.

Job summary

• To ensure continual Digital Service improvement is achieved with regard to patient safety and quality subsequently demonstrated through external review by the CQC and other bodies assessing performance.
• Support the business planning process within the Digital Service by supporting/developing plans for quality improvement risk digital audit digital and governance effectiveness.
• Provide oversight to the Digital Business Manager of the compliments and complaints process within the division ensuring timely and appropriate responses. Ensure lessons learnt are shared widely and where necessary action plans are put in place across the division to improve performance.
• To work with the Digital leadership team to ensure compliance with SOPS/SLAs to meet the required Trust performance targets which involves compiling analysing and documenting statistics/ activity with the Digital Business Specialists. Supporting for the production of monthly management accounts and relevant financial information.
• Investigating and analysing reasons for variance from the management accounts and providing detailed explanations to Digital Business Manager.
• Preparing variance analysis reports in accordance with the agreed timetable.
• Assist in the provision of financial support for evaluating costing and monitoring Cost   Improvement Programmes.
• Be responsible for the provision of financial support and evaluation for business cases service and capacity plans and tendering exercises.
• Deputise for the Digital Business Manager at Group Digital meetings as appropriate.
• To undertake any other ad hoc duties as required.

Specific Core Functions

• Self motivated manages and prioritises own work with minimal supervision
• Ability to prioritise workload and manage conflicting priorities
• Highly developed interpersonal skills
• Working to tight deadlines
• Negotiation and persuasive skills / influencing skills
• An accomplished completer/finisher
• Excellent relationship-building skills
• Ability to work on own initiative
• Ability to concentrate on detailed  work for long periods is essential
• Able to easily engage and motivate others
• Innovative proactively presents ideas for improvements
• Excellent written and verbal communication skills
• Ability to communicate complex and or sensitive information in a range of formats for varying audiences
• Excellent presentation skills

Experience

• Equivalent experience to a degree with particular specialist knowledge of complaints / SIRIs / Risk
• Experience of developing cases for change

• Significant managerial experience as a senior manager where knowledge and experience to chair meetings prioritise and allocate workload in NHS or similar external working environment
• Experience of leading and developing major organisational change that has led to changes in quality
• Proven track record in influencing change
• Evidence of leading Trust wide projects

Knowledge

• In-depth understanding of NHS targets and priorities
• Proven track record of successful management of complex projects
• Good working knowledge of contemporary health care issues and professional standards
• Understanding of the complex dynamics of a multi-professional environment
• Evidence of continued professional development
• Knowledge of complaints /SIRI process and understanding of the role of Care Quality Commission
• Breadth of knowledge and experience across various areas to enable management of varying and unpredictable situations

Please read the full job description before applying.

Qualifications :

• Educated to Degree level or relevant NHS management experience
• ECDL or equivalent experience

Additional Information :

The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery access to our free Beach Hut for those long summer days our on-site Wellness Centre including a gym and a swimming pool access to our fantastic staff networks including LGBTQ Race Equality and DisAbility and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.

Please note your application may be transferred to the Isle of Wight Applicant Tracking System (ATS) if you are selected for an interview

We welcome the unique contributions that you can bring in terms of your education opinions culture ethnicity race sex gender identity and expression nation of origin age languages spoken veterans status colour religion disability sexual orientation and beliefs.

Remote Work :

No

Employment Type :

Contract