Technical Business Analyst

At parcelLab were reshaping how the worlds leading brands manage the post-purchase experience.

Our Post-Purchase Customer Experience platform helps companies like John Lewis H&M Farfetch New Look Hotel Chocolat and others turn operational complexity into powerful customer moments - driving loyalty retention and revenue.

As we scale across EMEA were looking for driven curious and customer-obsessed people to join our journey.

The Role:

We are looking for a Technical Business Analyst (Intermediate) to join our Product Team.

Our Product/Carrier team is at the heart of parcelLabs growthwith our technology being a key competitive advantage and youll play a pivotal role in shaping the experience of world-leading brands.

parcelLabs Platform plays a pivotal role in empowering brands to control and manage the Post-Purchase Experience from delivery Promise expectations to proactive communicate during shipping and managing Returns & Exchanges. Our technology enables retailers & brands to build loyalty and optimise the post-purchase journey increasing Customer Lifetime Value.

As a digital first company we offer greater flexibility in working location. You may work from one of our offices in London or Munich as well as remotely within the UK or Germany.

What youll do:

• Independent Growth: Own the development and continuous improvement of carrier integrations driving impactful projects that enhance team performance customer satisfaction and retailer success.

  • Tasks include:

    • New Carrier Integration/Activation: Overseeing the entire process from initial kick-off communication to documentation creation and final pull request (PR) merge.

    • Alert Management: Managing incoming alerts including taking ownership of communication with both the customer team and the respective carrier.

    • Status Mapping: Defining and aligning new carrier status codes with our internal status model to ensure consistency and accurate tracking.

    • Individual Projects: Owning Projects within the team to continuously improve status quo.

• Collaborative Innovation: Work closely with a cross-functional team of business analysts developers internal stakeholders and customers to deliver high-value outcomes.

• Growth & Learning Opportunities: Expand your expertise in logistics e-commerce and operational experience management within a fast-paced technology-driven environment.

What were looking for:

• 1 -2 years experience in a Technical Business Analyst or equivalent position

• Outcome-Driven Approach: Ability to prioritize and execute work that delivers clear business value aligning with product and company goals.

• Customer-Centric Curiosity: Proactively engage with customers to understand their setups validate assumptions and ensure tailored high-quality carrier integrations.

• Automation & AI: Experience and knowledge in creating automated processes implementing AI to reduce toil & create efficiency and additional capacity

• Project Management Skills: Strong capability to manage carrier onboarding and client setups providing transparent communication and ensuring seamless go-lives.

• Technical & Analytical Strength: Good understanding of APIs systematic Infrastructure and able to read understand code plus hands-on experience with tools like Postman to troubleshoot and improve carrier connections.

• Clear Communication: Fluent precise English in both written and verbal communication ensuring clarity across teams and with external partners.

Bonus Points:

• If you have Carrier & Logistics Experience: Previous hands-on experience working directly with carriers is a strong advantage.

• Proactive Mindset: Strong self-motivation and a willingness to learn and adapt are highly valued

About parcelLab

parcelLabs platform unifies every touchpoint from customer conversion order tracking delivery returns and engagement into one seamless ecosystem that not only reduces friction but actively drives repeat purchases transforming post-purchase into a competitive advantage.

Its all in a days work for us:

• Monitor over six million shipments per day

• 175 countries across the globe use our tracking pages

• 1000 brands use parcelLab for their post-purchase experience

• Shipping data comes from more than 350 carriers worldwide including DHL FedEx & DPD

• 150 employees around the globe driving innovation together

Perks & Benefits:

Plenty of room for your own to try fail and learn!

Comprehensiveday onboarding plan in place from the very first day to help you integrate seamlessly with the rest of the company and understand new responsibilities

Equipped with the latest MacBook or PC as a digital-first company you choose whether to work entirely from home in one of our offices or a mix that suits you. Not close to one of our offices No problem! Find yourself a co-working space instead and well help cover the costs

Career development opportunities including our Leadership Development Program and our Mentorship Program as well as online language courses and available budgets for further training

Stay grounded with our free meditation mindfulness and coaching sessions via our mental wellbeing platform

Regular company retreats parcelLab events (in-person and online) local and regional meet-ups as well as team off-sites

Be part of a motivated diverse and international team made up of over 25 different nationalities; and with a great rating for company culture and employee experience on Glassdoor youll love working here!

Equal Opportunities:

parcelLab is an Equal Opportunities Employer. We live the motto always joy always team always equality which means we celebrate diversity and do not accept any form of discrimination or harassment. We believe that diversity enriches our employee experience and allows each of us to deliver the best work possible.

Qualified applicants will receive consideration for employment without regard to race colour religion sex sexual orientation gender perception or identity national origin age marital status disability status or other lived experience.

Come be part of our growth contribute your ideas and share in our success as we continue to improve the post-sales customer journey for millions of people every day.