Mansion Upkeep Ambassador
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
- Cleans and maintains areas of responsibility according to set standards and procedures.
- Replenish guest supplies.
- Organize and clean equipments for daily tasks such a personal equipment & chemicals.
- Collect daily allocations of rooms and keys. Ensure worksheet is kept up to date throughout shift and keys are signed out& in and kept securely.
- Communicate all necessary information such a sick guest pet in-house and others.
- Anticipate guests needs through observation and offer prompt efficient service either personally or through effective communication with other Talent Talent Coach or office coordinator.
- Ensure guests requests are promptly and courteously met
- Report damage or malfunction in hotel rooms/areas to Supervisor
- Maintain equipment in a proper state of cleanliness and repair
- Maintain a section room report as well as a daily productivity report
- Attend daily briefings with supervisor and takes on daily assigned tasks
- Reports lost and found articles to the security office immediately
- Handle guest complaints reporting them to Supervisor immediately
- Report unusual behavior/activities in guestroom floors/ public areas to Supervisor
- Record room status in allocated section accurately
- Comply with hotels health safety and hygiene policy
- Adhere to personnel grooming and hygiene standards
- Attend meetings and training sessions as required
- Carries out additional duties assigned by his/her Supervisors.
- Carry out valet services when required (e.g. delivery of linen processing laundry orders)
- Fully understands the difference in guest levels (VIPs) and Room Categories
- Ensure all OH&S legislation policies and procedures are adhered to
- Be familiar with property safety first aid and fire and emergency procedures
- Log security incidents and accidents in accordance with hotel requirements
Qualifications :
Minimum 1 year of experience preferably in luxury hotel
Post-Secondary Education or relevant qualifications in Hotel Management
Additional Information :
- Oral and written fluency in English
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Sales Experience
- Marketing
- Customer Service
- Google Docs
- Serving Experience
- Retail Sales
- Android
- Product Demos
- Event Planning
- Events Management
- Event Marketing
- Dancing
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
