CX UX Functional
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Key Responsibilities
Conduct business analysis to understand customer needs processes and pain points.
Map end-to-end customer journeys user flows and personas to identify experience gaps.
Translate business requirements into CX/UX functional specifications and solution designs.
Facilitate workshops for requirement gathering process mapping journey re-design and prioritization.
Collaborate with UX designers to build wireframes prototypes and interaction models.
Evaluate digital touchpoints (web mobile portals apps) and recommend UX improvements.
Work with technical teams to ensure experience requirements are implemented correctly.
Define and track CX metrics such as NPS CSAT CES and adoption KPIs.
Support user testing (UAT) usability testing and feedback analysis.
Ensure alignment with accessibility guidelines usability principles and brand experience standards.
Prepare documentation: BRDs FRDs journey maps storyboards and experience blueprints.
Required Skills
Strong understanding of Customer Experience (CX) and UX principles.
Hands-on experience creating personas journey maps storyboards experience workflows.
Ability to translate business challenges into user-focused functional requirements.
Knowledge of industry-standard UX practices (heuristics IA design thinking).
Experience working with UI/UX design tools (Miro Figma Sketch Adobe XD) for collaboration.
Familiarity with Agile/Scrum methodologies and user story writing.
Excellent communication skills to facilitate workshops and drive stakeholder alignment.
Good-to-Have Skills
Understanding of SAP CX (Service Cloud Sales Cloud Commerce CPQ) or similar platforms.
Basic understanding of UI capabilities (HTML5 CSS Component Libraries).
Knowledge of analytics tools (Google Analytics Hotjar SAP Qualtrics Adobe Analytics).
Experience in service design CX strategy or digital transformation projects.
Experience with wireframing or prototyping tools.
Additional Information :
Remote Work :
No
Employment Type :
Full-time
Key Skills
- CSS
- InVision
- Balsamiq
- HTML5
- Information Architecture
- Ux
- Usability
- Wireframing
- UI
- Axure
- Responsive Web Design
- Sketch
About Company
Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more
