Client Operations Specialist

Support the Client Operations team in analyzing and resolving client issues in FMCG and Technology & Durables (T&D) focusing on Indonesia market (FMCG & T&D) and Samsung/LG accounts across APAC for T&D. This role involves assisting on data extraction data analysis and monitoring core operational KPIs to prevent and resolve client queries and concerns. The position provides exposure to NIQs core processes and client engagement while working closely with functional leaders in Operations.

1. Data Analysis and Issue Resolution

• Perform data extraction and analysis from NIQ systems to determine root cause of client issues for Indonesia FMCG/T&D and Samsung APAC.
• Support the analysis on rework requests for Tech and Durables.
• Collaborate with internal teams (Data Operations Data Science Quality Commercial) to gather relevant information for resolving issues.
• Document resolutions and maintain query logs for continuous improvement.

2. Reporting & Documentation

• Prepare reports dashboards and presentations as needed by the Client Operations Leaders.
• Work with the Quality Team to maintain accurate records of escalations reruns and approvals.

3. Stakeholder Coordination

• Provide support in managing priorities on client issue resolution.
• Assist in coordination for Samsung and LG accounts including data checks and issue tracking.
• Participate in selected internal meetings and provide updates on assigned tasks.

4. Continuous Learning & Process Improvement

• Learn NIQs data production workflows quality standards and escalation protocols.
• Identify opportunities to streamline operational tasks and improve turnaround times.
• Identify areas within the client operations remit that can be improved or automated by AI (e.g. automating client issue analysis).

Qualifications :

• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Excel; familiarity with data tools such as Python Tableau PowerBI etc.
• Excellent communication skills and attention to detail.
• Ability to work collaboratively in a multicultural fast-paced environment.

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

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Employment Type :

Full-time