Bilingual Customer Service & Operations Specialist | Remote Operations & Client Support

This is a remote position.

Do you enjoy helping customers and keeping operations running smoothly behind the scenes Want a role where your communication and organization skills make a real impact Youll have the flexibility to work remotely support two growing businesses and play a key role in delivering reliable services to customers. If youre organized proactive and thrive in a fast-paced support role this opportunity could be a great fit for you.

Our Story Starts with People Like You

The two founders best friends were running businesses that needed great talent fast. So they started building remote teams across countries like the Philippines Colombia and India. Not only did it work it thrived. They realized that talent isnt limited by geography. With todays technology and high-speed internet were able to build high-performing global teams that support businesses across the U.S. So ClearDesk was born.

Today ClearDesk helps U.S. businesses grow by building world-class remote teams. We dont just connect talent; we manage the entire experience from recruiting to retention. And while we help clients thrive we also stay deeply committed to helping our remote team members build real lasting careers that support their lives and their families.

Thats where you come in.

The Role: Bilingual Customer Service & Operations Specialist (English & Spanish)

Imagine being the first person a customer connects with when they need help. Youre not just answering calls or replying to messages. Youre coordinating interpreter schedules assisting customers with service requests processing orders and making sure the right people have the right information at the right time. When a new request comes in youre on it. When schedules need confirmation or orders need processing you make sure everything moves forward smoothly.

You dont just complete tasks you keep operations moving. Behind every scheduled interpretation processed order and completed invoice is a customer or business relying on your support. Youll ensure nothing slips through the cracks keep records organized and help both businesses run efficiently. And when things are quieter Youll assist with administrative tasks making sure every day helps move the business forward.

What Your Days Might Look Like:

• Provide remote administrative and operational support for two businesses (translation services and printer cartridge distribution).
  

• Serve as the primary remote support when the clients in-house assistant is unavailable.
  

• Manage customer communications via phone text voicemail and email using Vonage and Gmail.
  

• Coordinate interpretation services including scheduling appointments assigning interpreters confirming job details and monitoring schedules.
  

• Triaging service requests and determining interpreter availability.
  

• Enter service details and maintain accurate records of interpretation jobs clients and billing information.
  

• Generate send and track invoices for completed services and customer orders.
  

• Process and track payments using Square.
  

• Manage order entry and fulfillment for printer cartridge sales and deliveries.
  

• Monitor inventory levels and coordinate restocking with vendors when supplies run low.
  

• Coordinate service requests and repair scheduling with technicians.
  

• Track shipments and deliveries using UPS tools and coordinate with delivery personnel.
  

• Maintain organized records schedules and documentation across both businesses.
  

• Assist with general administrative tasks to ensure smooth daily operations.
  

Who We Think Will Thrive in This Role:

• Youre bilingual in English and Spanish.
  

• You have strong administrative experience with data entry scheduling and invoicing.
  

• Youre comfortable handling inbound calls voicemails and email communication professionally.
  

• Youre highly detail-oriented and organized especially when working with numbers orders and invoices.
  

• You can manage multiple workflows across two different businesses simultaneously.
  

• Youre proactive reliable and responsive ensuring nothing slips through the cracks.
  

• You enjoy collaborating with a remote team and keeping operations running smoothly.
  

• You are willing to work in a US time zone schedule.
  

• You can secure the required technical setup including:
  

• At least a 720p HD webcam
  

• A noise-canceling headset
  

• A primary internet connection of at least 25 Mbps
  

• A backup laptop backup internet device and backup power source
  

• A main computer with at least Intel Core i5 (or equivalent) and 8 GB RAM
  

• A backup computer with at least Intel Core i3 and 4 GB RAM
  

Why ClearDesk

Because we believe work should be meaningful even from home.

At ClearDesk youll work with clients who respect your time and value your skills. Youll join a remote-first team that genuinely supports you and youll see the impact of your work in real tangible ways that matter to the people you work with.

We dont just want you to do your job. We want you to grow with us stay with us and feel proud of the difference youre making.

Heres what you can expect from us:

• We pay you fairly and on time
  

• We provide prepaid HMO coverage for your peace of mind
  

• We help you grow with tools training and honest feedback
  

• We celebrate your wins
  

• And above all we actually care
  

Ready to be part of something that matters

Apply now and start your journey with ClearDesk.

Important Reminder: ClearDesk does not ask for any monetary payments or fees as part of our employment process. If you encounter any request for payment please disregard it and report it to us immediately. For your security please ensure that all communications are conducted through emails originating from (@ or @).