BDC Manager (FordLincoln Service)
Share
Job Location:
Myrtle Beach, SC - USA
Monthly Salary:
Not Disclosed
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Overview
We are seeking a motivated and results-driven BDC Manager to lead our Business Development Center (BDC) for our Ford and Lincoln Service Departments. This leadership role is responsible for driving appointment volume improving show rates enhancing customer experience and maximizing service lane revenue through strong process execution and team development.
The ideal candidate is a hands-on leader with automotive service experience strong phone coaching skills and a passion for operational excellence.
Key Responsibilities
Lead train and coach Service BDC Representatives to achieve daily weekly and monthly performance goals
Manage inbound and outbound call campaigns (maintenance reminders recalls mobile service outreach FordPass/LincolnPass outreach)
Drive appointment set rates show rates and customer retention
Monitor call quality and ensure brand-compliant phone scripts and professional communication
Coordinate closely with Service Advisors Parts and Management to optimize scheduling flow
Track KPIs including call volume appointment conversion show rate RO production and CSI performance
Implement Ford/Lincoln brand processes and digital retail service tools
Support Mobile Service scheduling and outreach initiatives
Maintain CRM accuracy and lead management processes
Build a positive performance-focused team culture
Qualifications
Previous automotive BDC or Service Department leadership experience preferred
Strong knowledge of dealership operations and service workflows
Proven ability to coach and motivate teams
Excellent communication and organizational skills
CRM and phone system experience (VinSolutions Reynolds CDK Elead etc.)
Performance-driven mindset with strong attention to detail
Professional leadership presence and customer-first mentality
What We Offer
Competitive salary plus performance-based bonus structure
Health dental and vision insurance
401(k) with company match
Paid training and career growth opportunities
Supportive leadership team and advancement potential
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Kitchen Experience
- Dealership Experience
- Food Safety Experience
- Management Experience
- Auto Service Management
- Maintenance
- Operations Management
- Cash Handling
- Leadership Experience
- Supervising Experience
- Automotive Service
About Company
At Beach Automotive, we strive to conduct our business as a well-respected organization; with integrity, hard work, and with the highest care for our employees...
