Risk, Remediation and Controls Manager Safe Business Retail Banking

As Risk Remediation and Controls Manager Safe Business Retail Banking youll play a critical role in ensuring the business operates safely while continuing to innovate and deliver exceptional customer outcomes. Youll be a key member of INGs Safe Business (1st line risk) community supporting product and digital squads to make sound risk decisions managing issues and incidents and leading remediation that is timely proportionate and customercentric.

As part of the Safe Business / Issue Resolution capability youll be responsible for identifying assessing and managing risk issues and events supporting largescale remediation; providing practical risk advice to the business. Operating close to digital delivery and customer insights teams youll act as a trusted advisor when matters arise helping teams navigate the right path forward while maintaining delivery momentum.

A core aspect of the role is triage and judgement. The wider business will bring forward potential issues seeking an objective view on whether a matter constitutes a risk event how it should be managed and where accountability sits. Youll apply policy frameworks and strong commercial judgement to guide next steps while partnering closely with Risk Compliance and Legal to balance customer regulatory and commercial outcomes in fastmoving technologyenabled environments.

What youll do

• Own and manage 1st Line risk issues and events from identification and triage through to closure ensuring clear ownership documentation and evidence throughout the lifecycle.
• Deliver and coordinate largescale retail remediation aligning to regulatory obligations and INGs Customer Remediation Standard to achieve fair customer outcomes and sustainable control uplift.
• Operate a central advisory and triage function objectively assessing matters raised by the business to determine classification (risk event vs BAU) materiality and required next steps.
• Provide clear guidance on remediation pathways directing teams to the appropriate policy owners specialists or 2nd Line partners to progress matters efficiently.
• Feed accurate insights into enterprise and divisional risk reporting identifying trends and systemic themes to support proactive risk management.
• Act as the interface between the business and 2nd Line Risk Compliance and Legal translating regulatory expectations into practical actionable guidance while providing constructive challenge.

What were looking for

• Exceptional judgement and confidence making decisions with the ability to assess triage and manage risk issues through to resolution.
• Experience coordinating remediation activity with an understanding of regulatory expectations and delivering fair customer outcomes.
• Comfortable operating as an advisory point for the business providing clear guidance on issue classification prioritisation and next steps.
• Confident communicator who can influence challenge and collaborate across delivery teams and 2nd Line Risk Compliance and Legal.
• Comfortable working in digital environments and systems with excellent documentation and evidence management discipline.
• Background in financial services within a regulated environment; exposure to risk issues/events or remediation is highly advantageous.

Whats in it for you

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING were all about making life simpler and more rewarding - for the people who bank with us the team members who work with us and the communities were proud to support. Joining ING means stepping into an environment where your individuality isnt just welcomed - its celebrated. Weve built a culture thats fun inclusive and supportive giving you the freedom to be yourself so you can do your thing.

Whether youre taking ownership of exciting projects thinking outside the box or working with global colleagues youll find ING is the kind of place where growth isnt just a possibility; its a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace youll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills capabilities and how you align with our values - not on ticking every box. So if youre interested but dont meet all the criteria we encourage you to apply. Were invested in fostering a diverse and inclusive workplace where everyone feels like they belong. Were your alliesin helping you do your thingduring the recruitment process so let us know (email below) if you require any support or adjustments when you apply

Sound like your kind of vibe We cant wait to hear from you!

(One last note: We operate using a direct talent sourcing model so no agency introductions please.)

ING is Australias most recommended bank according to RFI Globals Consumer Atlas Survey JanuaryJune 2025 (n 29510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more

Contact: Skye Griffiths name and email:

For support and adjustments including DEI LGBTQI confidential application support enquiries:

Applications close 6th February 2026

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