PHL B2B Operations & Supply Chain Support Specialist
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: B2B Operations & Supply Chain Support Specialist
Contractor Fee: $1850-$2000/month (USD)
Work Arrangement: Remote
Engagement Type: Independent Contractor
Commitment: Full-time (Approx. 40 hours/week)
Company Overview:
Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable responsible businesses experienced in remote hires and are excited to welcome international team members. Tidal is owned and operated by consumer brand owners and operators. We have offshore team-building experience and aim to help businesses leverage global talent.
About This Role:
We are hiring a detail-oriented Operations Specialist to support a growing consumer brand with B2B order operations light supply chain and demand planning support and limited customer service. This role consolidates responsibilities previously handled by a junior VA and requires a higher level of ownership accuracy and process discipline.
This is not a basic VA role. The ideal candidate is comfortable working with structured workflows managing data across systems and supporting operational teams with clean reliable information. Quality and accuracy matter more than speed.
Key Responsibilities:
B2B Order Operations (Approx. 40%)
Process wholesale and B2B orders end-to-end
Handle order entry updates and coordination across systems
Maintain accurate records in Shopify and internal spreadsheets
Ensure order data consistency and follow-through
Supply Chain & Demand Planning Support (Approx. 40%)
Organize and maintain spreadsheets used for forecasting and demand planning
Support inventory tracking and basic forecasting workflows
Work closely with operations to keep data clean structured and usable
Assist with reporting and operational data preparation as needed
Customer Service Support (Approx. 20%)
Handle approximately 10 to 15 customer emails per day
Focus primarily on order-related inquiries
Coordinate internally to resolve issues accurately and efficiently
Software/Platforms/Tools:
Shopify
Google Sheets or Excel
Email and internal communication tools
Order and inventory tracking systems (experience preferred)
Qualifications:
35 years of freelancing experience.
Excellent written and verbal English communication (C1 or C2 level).
Shopify experience is non-negotiable
Background in eCommerce operations
Experience in fragrance or health and beauty brands strongly preferred
High attention to detail with proven process discipline
Strong spreadsheet skills with emphasis on organization and accuracy
Ability to manage multiple workflows independently without hand-holding
Comfortable in a process-heavy operations-focused role
Shift Schedule:
Monday to Friday with some overlap with US business hours preferred
Key Skills
- Procurement
- Lawson
- SAP
- Supply Chain Experience
- SAP APO
- SAP Supply Chain Management
- Production Planning
- SAP ERP
- ERP Systems
- Logistics
- Manufacturing
- MRP
