Temporary Customer Support Specialist II – Food Technology Platform

Role Details

Type of Support: Omnichannel (Phone Chat Email Social Media etc.)
Contract Duration: Temporary 3 months contract
Training Schedule:Open to shifting schedules (subject to business requirements)
Work Schedule:Open to shifting schedules (subject to business requirements)
Work Type and Location: Hybrid Metro Manila Philippines

About Us

Crescendorepresents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations delivering results that scale and support that never sleep.

More than that Crescendo is about people. We dont just connect talent with opportunitywe create a place where careers grow ideas thrive and people are empowered to make an impact. Join us at Crescendo and lets build the future of customer experience together.

Welcome to Crescendo. Welcome to whats next.

What Youll Do:

• Provide professional support via email phone chat and text messaging
• Assist customers and catering partners with active orders delivery updates and fulfillment issues
• Troubleshoot account billing platform navigation and order management concerns
• Coordinate with dispatch teams to resolve driver assignments and delivery delays
• Build strong relationships with corporate account administrators to ensure client satisfaction
• Monitor and follow up on customer feedback and reviews
• Collaborate with Account Management Operations Product and Engineering teams to improve processes and customer experience
• Support restaurant and catering partners with operational questions and order concerns
• Manage escalations and fulfillment issue reports
• Monitor task queues to ensure service coverage and timely resolutions
• Communicate updates and solutions to customers partners and internal stakeholders
• Stay updated on platform changes and product updates educating customers when necessary
• Contribute to team initiatives and identify opportunities to improve support processes as the platform grows

What We Expect From You:

• C2-level English communication skills (written and verbal)
• 1 year of customer support experience preferably in marketplaces food service logistics or digital platforms
• Strong problem-solving and critical thinking skills
• Excellent communication across phone email chat and text
• Ability to prioritize issues and work with urgency
• Strong organization time management and accountability
• Comfortable working in fast-paced environments
• Tech-savvy with the ability to learn new systems and tools quickly
• Ability to multitask and manage multiple conversations simultaneously
• A proactive empathetic and customer-first mindset
• Ability to work independently and collaboratively within a team
• Passion for improving customer experiences and operational processes

What Youll Get In Return:

• Hybrid workplace - depending on the partner role management and/or personal workspace
• Overtime is available if applicable
• Competitive compensation based on experience
• Access to free posture-based fitness workouts from home
• Training opportunities provided by Crescendo and outside entities
• 1-on-1 coaching with feedback sessions mentorship and opportunities for cross-functional development
• Be part of a people-first values-driven organization
• Work with innovative global partners and diverse teams

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. Theyre the standards we hold for ourselves our partners and each other.

• Care for others: Empathy is a key driver. When people thrive so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks sharpen your edge go forward.
• Manifest trust: Trust is our currency. Earn it daily protect it fiercely and let it fuel whats next.
• Take ownership: Bold choices with integrity at the corethats how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others lift others keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity inclusion equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contact .

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendos privacy program including your rights and options for managing the personal data you submit to us please visit our Privacy Center here.