Account Coordinator
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Job Location:
Florence, SC - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Responsibilities:
- Help meet overall annual team goal by accepting processing and following up on order requests received in the queue within 15-30 minutes of receipt
- Respond to customer inquiries escalations from GSD and AMs and provide updates in a timely manner
- Meet activity metrics
- Work with peers and with cross-functional teams to resolve issues
- Deliver exception customer service by responding promptly setting and meeting customer expectations
- Identify upsell opportunities of other services working in conjunction with AMs
- Help retain customer services (MRC) 100% of MRC through exceptional service
- Drive at least one process improvement idea
- Assist in contract renewals and additional orders for services
- Complete special projects on time and within scope
- Audit customer specific information to ensure accuracy and consistency
- Ensure organic growth of contracted services focused on smart hands bandwidth grow by 15%
- Complete defined training certifications
Qualifications:
- Excellent verbal and written communication skills
- Strong database and spreadsheet skills (i.e. Access Excel)
- Strong organizational skills
- Ability to analyze data and processes
- Ability to work in a fast-paced environment
- Strong task management skills
- Ability to effectively use sales automation tools applications software and equipment to manage the sales/service process
- Strong customer relation management skills
Experience/Skills: This position requires 1-3 years of Inside Sales and/or Account Management experience.
Education: Bachelors Degree in Business Administration or related field (equivalent work-related experience may be substituted for degree) is required.
CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color sex sexual orientation gender identity religion national origin disability veteran status or other legally protected status.
CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne or to submit a resume.
Required Experience:
IC
Key Skills
- Time Management
- Marketing
- Microsoft Office
- Public Relations
- Customer Service
- Microsoft Outlook
- Microsoft Word
- Account Management
- Microsoft Powerpoint
- Microsoft Excel
- Social Media Management
- Sales Support
About Company
CyrusOne (NASDAQ: CONE) specializes in highly reliable enterprise-class, carrier-neutral data center properties. The company provides mission-critical data center facilities that protect and ensure the continued operation of IT infrastructure for nearly 900 customers, including nearly ... View more
