Advanced Associate, Content Producer

Job Posting Title: Advanced Associate Content Producer

At Pearson were committed to a world thats always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons we are always re-examining the way people learn best whether its one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology and each other to surpass these boundaries we create seeds of learning that become the catalyst for the worlds innovations personal and global large and small.

Part of Pearson Schools Qualifications the Assessment division combines excellence in assessment with outstanding customer experience. The Assessment division has end-to-end responsibility for delivering on-time accurate results of high stakes UK and international qualifications to our learners and first-class customer service to all our customers.

The Advanced Associate Content Producer (Content Coordinator) is responsible for the end-to-end content production process for a suite of UK and International qualifications. You will report into the Assessment Content Operations Manager and Senior Assessment Content Leader.

The objective of this role be responsible for the management and production of a specified set of secure assessment related content ensuring that error-free assessment content is produced which is delivered to deadline meets defined quality criteria and equivalent standards.

A part of this role is to ensure that the assessment processes that they support are carried out to a high standard in accordance with all appropriate internal policies and external regulations and can withstand scrutiny by internal audit and all stakeholders - including regulators students and parents. You will carry out administrative tasks also associated with the production process including QA checks and the delivery of sign off meetings.

The role

The Advanced Associate Content Producer (Content Coordinator) is responsible for the production of assessment-related content for a range of subjects in our General Qualifications portfolio. Reporting to the relevant Assessment Content Operations Manager and Senior Assessment Content Leader the CC works as part of a team where the collective aim is to deliver a professional and customer-focused service.

The Advanced Associate Content Producer(Content Coordinator) role is varied and changes throughout the year depending on the cycle of assessment delivery and production. CCs are responsible for the secure and accurate management of the content production for a series of question papers. CCs manage relationships with external assessment associates to produce high-quality assessments to strict deadlines. CCs will attend team meetings manage the workload for their allocated qualifications and support their fellow CCs and their Assessment Content Operations Managers in their day-to-day work.

Other activities are:
Working to deadlines on set activities throughout the year
Ensuring timely escalations to management on adherence to the paper production processes schedules or other issues
Managing their own training and seeking advice and support from their manager
Working collaboratively within own content team as well as across the wider Assessment team

Key challenges:
Working to tight and immoveable deadlines
Working within a regulated and process-driven framework
Attention to detail even with repetitive tasks
Reacting positively to change
Adapting to the challenges created by the introduction of new qualifications and ways of working
Adapting to different IT systems
Supporting examiners in their use of new technologies
Influencing and working closely with Examiners and internal stakeholders
Simultaneously managing tasks for multiple examination series
Working flexibly on a range of qualifications within different teams and across different tasks as appropriate
Flexibility of working patterns and ways of working

Working pattern:
A typical working pattern is Monday to Friday 40 hours a week. Weekend working is required at busy times throughout the year with time off in lieu available. During peak times of activity there may be restrictions on leave. We ask our CCs to be flexible and work across qualifications and the wider department as required.

Candidate profile

Fresh Graduate of any bachelors degree up to 1 year of work experience in Customer Service or Back-Office role

Core competencies:
Providing a customer focused service
Communicating with influence
Working in a team to achieve goals
Delivering goals in a changing environment
Taking an innovative and creative approach to work
Maximizing potential in self and others
Taking ownership of own development

Desirable competencies:
Subject specialism
Working knowledge of MS Suite

Personal style and behavior:
The position would suit a highly motivated self-starter who would like to pursue a career within a large dynamic organization. There is a clear development plan in place for CCs to progress to other roles within the team. It is a bonus but not essential to have a background or interest in the education sector.

The role will suit a proactive individual with excellent attention to detail as well as organisational skills. The post holder will need to be PC computer literate and able to work to tight deadlines with the ability to work under pressure and be flexible in their approach to problem-solving. Excellent customer service skills and the ability to communicate at all levels are essential.

Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience. We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity. The information you provide will stay confidential and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.