Hybrid Content Moderator II Permanent

Crescendo.ai

Job Location:

National Capital Region - Philippines

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Role Details

Location: Metro Manila Philippines
Work Arrangement:Hybrid
Type of Support: Email and Chat
Contract Duration:Permanent
Training Schedule:Open to shifting schedules
Work Schedule:Open to shifting schedules
Expected Start Date:March 26 2026

About Us

Crescendorepresents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations delivering results that scale and support that never sleep.

More than that Crescendo is about people. We dont just connect talent with opportunitywe create a place where careers grow ideas thrive and people are empowered to make an impact. Join us at Crescendo and lets build the future of customer experience together.

Welcome to Crescendo. Welcome to whats next.

The Role

As a Content Moderation Specialist you will play a critical role in fostering a safe authentic and inclusive environment on the Partners platform. You will be responsible for enforcing Community Guidelines by reviewing user-generated content and ensuring compliance with established policies and safety standards.
This position requires independent judgment high attention to detail and the ability to process a high volume of content efficiently within backend moderation systems.

Important Note: This role involves daily exposure to potentially explicit offensive or disturbing content including sexual content violence drug-related material racism and other harmful themes. Candidates must be comfortable working in such an environment.

The reason you join wont be the reason you stay.

What Youll Do:

Review and moderate text images and videos quickly and accurately
Apply Community Guidelines consistently and make clear enforcement decisions
Suspend or ban users when appropriate and document detailed rationale in backend systems
Participate in Product and Policy calibration sessions with Management
Identify emerging trends new banned terms and behavioral patterns
Report system discrepancies backend bugs or UI improvement opportunities to Team Leads and Management
Assist in onboarding and training new Moderation team members
Handle escalated and sensitive moderation reviews
Language-specific support for corresponding language queues (French Arabic Hindi Portuguese as applicable)

What We Expect From You:

Fluency in Hindi and English (written and spoken)
Alignment with and support for LGBTQ community values
High level of discretion professionalism and integrity
Strong technical proficiency with mobile apps and backend systems
Ability to process high decision volumes efficiently and accurately
Strong analytical thinking and attention to detail
Ability to work independently with minimal supervision
Adaptability to evolving policies tools and processes
Organized and process-oriented work style
Prior experience moderating or participating in online communities (preferred)
Must be located outside India

What Youll Get In Return:

Be part of a people-first values-driven organization
Work with innovative global partners and diverse teams
Hybrid working arrangements
Competitive base salary
Generous paid time off
Comprehensive benefits package including medical dental and vision options that are applicable per country of residence for all our full-time employees
Access to free posture-based fitness workouts from home
Training and professional development opportunities

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. Theyre the standards we hold for ourselves our partners and each other.

Care for others: Empathy is a key driver. When people thrive so does the mission.
Embrace growth: Curiosity fuels progress. Take bold risks sharpen your edge go forward.
Manifest trust: Trust is our currency. Earn it daily protect it fiercely and let it fuel whats next.
Take ownership: Bold choices with integrity at the corethats how impact lasts.
Be humble: Humility opens the door to better ideas. Hear others lift others keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity inclusion equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contact .

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendos privacy program including your rights and options for managing the personal data you submit to us please visit our Privacy Center here.

Required Experience:

Manager

Role DetailsLocation: Metro Manila PhilippinesWork Arrangement:HybridType of Support: Email and ChatContract Duration:PermanentTraining Schedule:Open to shifting schedulesWork Schedule:Open to shifting schedulesExpected Start Date:March 26 2026About UsCrescendorepresents peak CX performance in the A...