Customer Service Associate (German Automotive Account) Level 1 I Pioneer Account I Open for Fresh Graduate I Urgent Hiring!
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Job Location:
Taguig - Philippines
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
The Customer Service Associate position is responsible for answering incoming calls and providing excellent customer service to the client following program guidelines and call center standards.
General Job Responsibilities:
Provides excellent customer service over the phone to vehicle owners according to customer package.
Assists customers with account and subscription related inquiries; refunds enrollments changes account updates credentials etc.
Provides support over the phone to the Police when a vehicle is reported stolen following the stablished protocols.
Provides support to clients in topics related to: Connected Drive such as remote unlock purchase of apps for the vehicle set up and connect the mobile phone to the car app set up the customer account.
Exhibits high level of professionalism in interactions with colleagues Team Leads Operations Managers etc.
Performs other functions related to the position.
Qualifications :
- Excellent communication and interpersonal skills.
- Strong customer service and problem-solving abilities.
- Proficiency with computers and various software systems.
- Ability to remain calm and efficient in a fast-paced environment.
- Experience in customer service dispatch or a call center is often preferred.
- Amenable to work on night shift holidays and working on-site.
- Fresh Graduates are welcome to apply!
Additional Information :
Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email only.
Recruitment Process: Initial Interview (HR) & Final Interview (Operations) > Online Exam
Check out the rewards waiting for you:
Clothing Allowance
Laundry Allowance
Rice Allowance
20% Night Differential
Day 1 HMO 1 Free Dependent
Insurance Coverage (Life & Accident)
Vacation Leave Credits
Sick Leave Credits
Performance Bonus
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Business Intelligence
- Category Management
- Drawing
- Electrical Controls
- Academics
- Graphics Design
About Company
Bosch first started in Vietnam with a representative office in 1994. Bosch has its main office in Ho Chi Minh City, with branch offices in Hanoi and Da Nang, and a Powertrain Solutions plant in the Dong Nai province to manufacture pushbelt for continuously variable transmissions (CVT) ... View more
