AM- HRBP

Job Title: Assistant Manager – HR Business Partner (HRBP)
Location: Bangalore Pune
Experience: 8 years of total HR experience (at least 3–4 years in HRBP role)
Shift timings- US Shift (5 days WFO)
Desired Industry Background

Mandatory: Strong exposure to Property & Casualty (P&C) Insurance processes OR P&C insurance client environment
Preferred: BPO / KPO shared services GCCs handling insurance/financial services processes

Qualification:

Graduates only (Full-time Bachelor’s degree from a recognized university)
Post-graduation in HR is an added advantage but not mandatory

Role Overview :

The Assistant Manager – HRBP will partner with business leaders and operations managers supporting Property & Casualty insurance processes to drive people strategy employee engagement and performance outcomes. The role demands excellent communication skills strong stakeholder management and the ability to work in a fast-paced BPO/KPO setup.

Key Responsibilities :

Business Partnering & Stakeholder Management

Act as primary HR point-of-contact for designated business units in P&C insurance processes in Bangalore/Pune.
Partner with operations and delivery leaders to understand headcount plans business priorities and translate them into HR actions.

Provide data-backed HR insights to drive decisions on attrition engagement performance and productivity.

Employee Lifecycle & Engagement

Manage onboarding assimilation and induction experience for new joiners in the account.
Own and drive employee engagement calendar – R&Rs engagement surveys skip-level interactions one-on-ones and floor connects.
Track and address employee grievances manage employee relations cases and ensure timely closure with minimal escalations.

Performance Management & Talent Development

Drive performance management cycle – goal setting mid-year and annual appraisals performance reviews and interventions for low performers.
Work with business on IDPs (Individual Development Plans) coaching and succession planning for critical roles.
Support L&D team in identifying training needs specific to P&C insurance processes and soft skills.

Policies Compliance & Governance

Ensure compliance with company HR policies labor laws and audit requirements for respective locations.
Guide managers and employees on disciplinary processes POSH and grievance redressal mechanisms.
Maintain HR data hygiene on HRMS trackers and dashboards for audits and MIS.

Workforce Planning & Retention

Support manpower planning and hiring coordination with TA for ramp-ups and backfills in P&C insurance vertical.
Analyze attrition trends conduct exit interviews and suggest retention interventions for critical talent.
Partner with compensation & benefits team on salary corrections internal parity and retention proposals.

Must-Have Skills

Currently working as Assistant Manager (HRBP) or equivalent preferably in a BPO/KPO/Insurance environment.
Proven HRBP experience supporting P&C insurance or related insurance business.
Excellent communication skills – verbal and written; ability to interact confidently with senior stakeholders and global clients.
Strong exposure to:
Employee relations and grievance handling
Performance management and appraisal cycles
Engagement initiatives and floor management
HR analytics MIS and Excel/PowerPoint reporting
Ability to handle ambiguity multi-task and work in a fast-paced 24x7 operations environment (flexibility for shifts if required).

Good-to-Have Skills

Exposure to transition/scale-up of new P&C insurance processes.
Experience in handling HRBP responsibilities for multi-location teams.
Basic understanding of compensation structures and variable pay programs in BPO/KPO.

Work Mode & Shift

Work Location: On-site at Bangalore or Pune office (Hybrid may be considered as per company policy).
Shift: General shift with flexibility to connect with US/UK client time zones when required.

Required Skills:

HRBP HR Operations employee engagement performance management business partnering stakeholder management Compliance & Governance Policies Retention Workforce Planning BPO KPO insurance industry grievance handling Manager Assistant Manager