Availability Manager (Multiple Shifts Available)

Power3 Solutions And Partnering Companies

Job Location:

Columbia, IN - USA

Monthly Salary: $ 110000 - 120000

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Availability Manager

Location:Columbia MD (On-site)
Clearance Required:ActiveTS/SCI with Polygraph
Compensation Range:$110000 - $120000 depending on health benefit selections

About Vanquish:
Vanquish Inc. provides technology consulting services and managed services to government organizations. Our team consists of experienced professionals with a proven track record of success in delivering innovative solutions to meet our clients needs. We cultivate the right people skills and technologies to help organizations solve and conquer their technological challenges.

Position Overview:

Operational Oversight:

Supervise 24x7 operations center staff ensuring effective identification prioritization and resolution of operational issues to meet or exceed service level agreements (SLAs) and customer objectives.

Process Implementation & Improvement:

Implement moderately complex core business processes and actively participate in process improvement initiatives to enhance customer service and operational efficiency. Identify significant process matters or enhancements and drive their successful implementation.

Incident Management Leadership:

Lead incident response during critical outages coordinating resources driving rapid resolution and ensuring timely clear notification to management and customer points of contact (POCs).

Staff Development & Performance:

Evaluate employees performance provide coaching and mentoring for professional growth and address performance issues. Make informed recommendations for personnel actions as needed to build a high-performing team.

Reporting & Communication:

Prepare and deliver daily reports on incidents changes problem tickets and SLA status. Develop summary reports on major incidents occurring during shifts ensuring management and stakeholders are well-informed.

Scheduling:

Prepare and manage operations center staff scheduling to ensure continuous coverage and optimal resource utilization in a 24x7 environment.

Collaboration:

Communicate professionally and effectively with all levels of personnel from frontline technicians to senior management fostering a collaborative and responsive operations culture.

Three Shifts Needed:
Sunday Monday: 2:00 pm - 10:00 pm
Tuesday Wednesday: 3:00 pm - 8:00 pm
Tuesday Saturday: 3:0 pm - 11:00 pm

Requirements:

Clearance Required:ActiveTS/SCI with Polygraph
Education/Experience:
- Bachelors degree in engineering from an accredited college or university is desired.
- Three (3) years of related experience.
- Four (4) additional years of relevant network engineering experience may be substituted for a Bachelors degree.
Required Skills:
- Demonstrated experience scheduling and supervising staff in a 24x7 operational environment.
- Strong troubleshooting abilities in both networking and desktop support.
- Proficiency with ITSM tools such as Remedy ServiceNow Service Manager or equivalent (required).
- Exceptional time management communication interpersonal and presentation skills.
- Proven ability to communicate professionally with all levels of personnel and stakeholders.
- Strong leadership skills with a track record of developing high-performing teams.
- Ability to work in a fast-paced mission-critical environment with shifting priorities.
- Availability to provide on-call support or work non-standard hours as needed.
Other Requirements:
- Experience with enterprise management monitoring tools such as HP OpenView SolarWinds or Splunk (preferred).

Compensation & Benefits:

Health Plan for Medical Dental and Vision
401k 6% Match Immediately Vested
3 Weeks Paid Leave
11 Federal Holidays
Life and Disability Insurance
Short Term and Long Term Disability

Power3 Solutions
Partnering with federal state and local organizations to bring the best talent to the right roles.

Experience:

Manager

Availability ManagerLocation:Columbia MD (On-site)Clearance Required:ActiveTS/SCI with PolygraphCompensation Range:$110000 - $120000 depending on health benefit selectionsAbout Vanquish:Vanquish Inc. provides technology consulting services and managed services to government organizations. Our team c...