Multiple Locations ICSP Medical Support Assistant (MSA)

Vancouver, WA - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: MSA & Lead MSA

Specialty: Patient Access / Medical Administration / Care Coordination

Place of Work (City/State): VISN 20 (Multiple VA Medical Centers & CBOCs Seattle WA; Portland OR; Spokane WA; Anchorage AK; Boise ID; Roseburg OR; Walla Walla WA; White City OR)

Duration: 1-year base contract with 4 option years

Shift Schedule: Monday through Friday 8:00 a.m. to 4:30 p.m

How many shifts needed per month: Approx. 20 22 shifts/month (based on full-time coverage)

License: Any state license works

Certifications:

No mandatory clinical certification required
Must meet VA qualification standards (MSA GS-679)

Experience needed:

MSA: Minimum 1 year of experience in healthcare administrative/clinical support setting
Lead MSA: Minimum 1 year of advanced experience in care coordination leadership/oversight

Special Skills needed:

Strong knowledge of medical terminology
Experience with patient scheduling systems / EMR (VA experience preferred)
Ability to coordinate care across multiple clinics/providers
Strong communication (phone electronic in-person)
Ability to prioritize multitask and meet deadlines
For Lead MSA:
- Team coordination / workflow management
- Staff training and oversight
- Ability to manage high-volume operations

Credentialing / Onboarding time: 6 weeks to 8 weeks

Responsibilities:

Medical Support Assistant (MSA):

Schedule cancel and coordinate patient appointments across multiple clinics
Provide administrative support for patient care delivery
Communicate with providers nurses and interdisciplinary teams
Manage patient records and ensure accurate data entry
Coordinate referrals follow-ups and community care appointments
Handle patient inquiries and resolve scheduling or access issues

Lead Medical Support Assistant (Lead MSA):

Oversee daily workflow and staffing coordination
Act as primary point of contact between team and leadership
Support training and development of MSA staff
Monitor productivity backlog reduction and performance metrics
Ensure compliance with VA policies and procedures
Assist with escalation and complex scheduling coordination

Misc:

Supporting backlog reduction across multiple VA facilities
High-volume fast-paced environment

Prime Physicians is a physician-led The Joint Commission (TJC) Accredited ISO 9001 certified and CMMI Level 3 appraised organization. Our commitment extends beyond traditional consulting and management services offering comprehensive solutions to hospitals health systems and federal government agencies. At the heart of our operations is the ultimate goal to deliver high-quality patient care. Driven by a mission to catalyze healthcare transformation and innovation we offer an array of services designed to redefine the healthcare landscape. From program and project management to strategic planning we enhance operational efficiency and streamline business processes. With Prime Physicians the future of patient care is in skilled and dedicated hands leading the way towards a more efficient effective and compassionate healthcare system.

Job Title: MSA & Lead MSA Specialty: Patient Access / Medical Administration / Care Coordination Place of Work (City/State): VISN 20 (Multiple VA Medical Centers & CBOCs Seattle WA; Portland OR; Spokane WA; Anchorage AK; Boise ID; Roseburg OR; Walla Walla WA; White City OR) Duration: ...