Associate Director of Patrol

The University of Iowa Health Care department of Safety and Security is seeking an Associate Director of Patrol to provide advanced operational administrative and strategic leadership in support of hospitalwide safety and security programs. This role assists the Director by overseeing daily operations coordinating compliance initiatives supporting emergency response functions and leading process improvements that ensure a safe and secure environment for patients visitors staff and the UI Health Care community. The Associate Director serves as a key liaison to internal and external partners supervises staff and supports strategic program development across the department.

Administration and Operational Management

• Assist the Director with daily departmental operations and serve as acting leader in their absence.

• Lead and coordinate safety and security process improvement initiatives by analyzing operational data trends and regulatory requirements. Develop and implement action plans that support compliance patient/customer satisfaction and service quality across UIHC.

• Collaborate with Safety and Security administrators Guest Services and senior UIHC leadership across functions and levels to develop strategies that resolve complex issues improve consistency and enhance patient and staff experience.

• Partner with nursing leadership administration and managers to address disruptive patients and visitors. Work with Workplace Safety to ensure appropriate Best Practice Alerts and safety plans are integrated into patient charts and workflows.

• Oversee the Metal Detection program in the Emergency Department (ED) collaborating with ED leadership to ensure consistent screening practices for patients and visitors entering the facility.

• Coordinate and manage contracted security services (Best Security) to support ED metal detector operations ensuring alignment with departmental standards and expectations.

• Partner with ED registration leadership to support and oversee the visitor management program (Fast Pass). Ensure accurate patient/visitor identification and provide necessary resources supplies and analytical reporting.

• Assist the Director in the development implementation and evaluation of departmental programs policies and operational practices that enhance consistency streamline workflows and improve overall safety and service quality.

• Lead coordinated efforts to develop revise and implement departmentwide and hospitalwide safety and security policies and programs that support a safe environment for patients visitors and staff.

• Assist the Safety and Security team in coordinated emergency responses throughout the hospital ensuring effective communication and operational readiness.

• Collaborate with UI Athletics and UIPD to plan and support security measures for football game days and other major events requiring coordinated safety operations.

• Serve as a liaison to UIPD regarding incidents reporting needs and information sharing those impacts hospital safety operations and risk mitigation.

• Oversee the daily operations of the departments operation center to ensure accurate communication flow incident documentation and reporting integrity.

• Manage the release logging and documentation of video footage requested by UIHC leaders UIPD and external agencies while ensuring compliance with legal and regulatory requirements.

• Assist the Director with the collection and preparation of evidentiary information required by accreditation bodies and regulatory agencies to maintain compliance.

• Participate in and contribute to hospitalwide work groups related to policy development problemsolving and process improvement efforts particularly those involving safety and security operations.

Committee representation

• Represent Safety and Security on hospital safety law enforcement threatassessment and athletics committees to support coordinated security planning and decisionmaking.

Strategic Initiatives

• Assist the Director in preparing the departments annual report outlining service scope performance and key initiatives.

• Promote teamwork across the department and UIHC by guiding the implementation of policies procedures protocols and resources that support effective daily operations.

• Lead safety and security processimprovement activities by analyzing data trends laws and regulatory requirements.

• Assist the Director in overseeing UIHC security programs including the implementation and optimization of new security systems and procedures.

Human Resources Management

• Provide functional and administrative supervision for a wide range of staff and promote teamwork by cochairing the monthly Staff Recognition Committee.

• Lead hiring onboarding training performance management and compliance with UI policies to support a culture of staff excellence.

• Review applicants with the Director and HR Specialist select candidates and participate in onboarding and training activities.

• Assist in developing and reviewing the departmental budget and financial practices.

Percent of Time: 100%

Location: Main Campus

Pay Grade: 5A
Highlights:

• Regular salaried position located in Iowa City Iowa
• Fringe benefit package including paid vacation; sick leave; health dental life and disability insurance options; and generous employer contributions into retirement plans
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