Patient Engagement Coordinator

Healthcare Outcomes Performance Company

Job Location:

Florence, SC - USA

Monthly Salary: Not Disclosed

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

ESSENTIAL FUNCTIONS

Review and audit patient surgical scheduling data to ensure accuracy and completeness
Enroll patients into patient engagement platform in accordance with established protocols
Maintain and update patient records within patient engagement platform
Conduct outreach calls to patients to facilitate survey completion
Enter paper-based patient surveys into the patient engagement platform with a high level of accuracy
Perform additional data entry data quality assurance and related administrative tasks as assigned

EDUCATION

High school diploma or equivalent working knowledge preferred.

EXPERIENCE

One year of experience in customer service patient relations or another role involving direct interaction with customers or patients is preferred

REQUIREMENTS

Proficiency with computers including Microsoft Office applications (Word Excel Outlook)
Strong verbal communication skills for effective patient outreach

KNOWLEDGE

Basic medical terminology including common surgical and clinical terms
Understanding of patient scheduling workflows and the importance of accurate demographic and encounter data
Understanding of appropriate patient communication boundaries and escalation protocols
Knowledge of basic data entry practices and data quality assurance methods
Knowledge of effective communication techniques for conducting patient outreach
Understanding of confidentiality requirements and the proper handling of protected health information (PHI) in accordance with organizational policies and regulations

SKILLS

Strong attention to detail to identify errors inconsistencies or gaps in data
Proficient data entry skills with a high level of speed and accuracy
Ability to navigate multiple systems and reconcile information across platforms
Effective verbal communication skills for patient outreach and follow-up
Strong organizational skills with the ability to manage repetitive detail-oriented tasks efficiently

ABILITIES

Ability to interact professionally and empathetically with patients and handle sensitive conversations with tact
Ability to organize and prioritize multiple tasks and work efficiently to meet deadlines
Ability to adapt to workflow changes learn new systems and perform additional administrative tasks as assigned

ENVIRONMENTAL WORKING CONDITIONS

Standard office environment

PHYSICAL/MENTAL DEMANDS

Primarily sedentary work performed in an office or remote environment
Ability to sit for extended periods while working at a computer workstation
Frequent use of hands and fingers for keyboarding data entry and phone use
Ability to view computer screens and read detailed information for extended periods
Ability to maintain sustained concentration and attention to detail when performing repetitive high-accuracy tasks
Ability to adapt to changes in workflows priorities or systems with minimal disruption

ORGANIZATIONAL REQUIREMENTS

HOPCo Mission Vision and Values must be acknowledged and adhered to

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities knowledge skills abilities and working conditions may change as needs evolve.

Required Experience:

ESSENTIAL FUNCTIONSReview and audit patient surgical scheduling data to ensure accuracy and completenessEnroll patients into patient engagement platform in accordance with established protocolsMaintain and update patient records within patient engagement platformConduct outreach calls to patients to...