Vendor Optimisation & Relationship Manager, Lending Operations
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Job Location:
Monthly Salary:
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
ING Lending Operations supports the endtoend delivery of mortgage consumer lending commercial lending products and financial health services partnering closely with distribution channels and specialist providers to deliver efficient compliant and customerfocused outcomes.
Were seeking an experienced Vendor Optimisation & Relationship Manager to own and optimise our thirdparty lending vendors including valuation partners across Mortgages Consumer Lending Priority Commercial Mortgages and Financial Health (Collections & Hardship). This role is responsible for driving strong vendor performance service delivery innovation cost management and compliance with local and global obligations.
Working closely with stakeholders across Lending Operations Distribution Lending Tribes and Contact Centres youll coordinate process improvements change delivery risk management and key communications. Youll also partner with broker groups to explore strategic process integrations that enhance the broker and customer experience while coaching and supporting team members and overseeing our broader thirdparty vendor ecosystem.
This is a permanent role that can be based in either Sydney or Wyong.
What youll do
- Own and manage strong working relationships with key thirdparty lending vendors ensuring effective daytoday engagement.
- Ensure all valuation and settlement correspondence is appropriately managed with issues incidents and faults escalated and resolved in a timely manner.
- Provide expert guidance and technical support to stakeholders for complex or escalated lending requests.
- Maintain uptodate knowledge of regulatory obligations and drive control and process enhancements as requirements evolve.
- Develop enhance and maintain processes playbooks tools templates and reporting to support efficient Lending Operations.
- Drive vendor performance optimisation including cost management within budget implementation of efficiencies and continuous improvement to customer and employee experience.
What were looking for
- Strong knowledge of retail and commercial home lending including thirdparty direct hardship and collection channels.
- Proven experience in vendor and relationship management including identifying opportunities and leading change initiatives is highly regarded.
- Sound understanding of banking products lending operations and retail banking systems and processes.
- Strong communication relationshipbuilding and stakeholder management skills with the ability to influence at all levels and work collaboratively under pressure.
- Excellent analytical problemsolving and decisionmaking capability with strong attention to detail time management and the ability to manage multiple priorities in a changing environment.
- Process improvement and governance mindset with the ability to plan implement and embed change supported by an understanding of relevant regulatory obligations (e.g. NCCP Privacy Act AML/CTF).
Whats in it for you
- Discounted ING Health Insurance
- An additional Rest Day to support your wellbeing
- An IMPACT day to volunteer on approved sustainability activity
About Us
At ING were all about making life simpler and more rewarding - for the people who bank with us the team members who work with us and the communities were proud to support. Joining ING means stepping into an environment where your individuality isnt just welcomed - its celebrated. Weve built a culture thats fun inclusive and supportive giving you the freedom to be yourself so you can do your thing.
Whether youre taking ownership of exciting projects thinking outside the box or working with global colleagues youll find ING is the kind of place where growth isnt just a possibility; its a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace youll feel the difference in how we value and champion our people.
We make hiring decisions based on your skills capabilities and how you align with our values - not on ticking every box. So if youre interested but dont meet all the criteria we encourage you to apply. Were invested in fostering a diverse and inclusive workplace where everyone feels like they belong. Were your alliesin helping you do your thingduring the recruitment process so let us know (email below) if you require any support or adjustments when you apply
Sound like your kind of vibe We cant wait to hear from you!
(One last note: We operate using a direct talent sourcing model so no agency introductions please.)
ING is Australias most recommended bank according to RFI Globals Consumer Atlas Survey JanuaryJune 2025 (n 29510) when compared to customers of the 10 largest ADIs operating in Australia.
Need more
Contact Sabrina Huynh
For support and adjustments including DEI LGBTQI confidential application support enquiries:
Applications will close Wednesday 28th of January.
Before you apply
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager
#LI-DNI
Required Experience:
Manager
Key Skills
- Presentation Skills
- Purchasing
- Procurement
- Vendor Management
- Process Improvement
- Pricing
- Project Management
- Relationship Management
- Contract Management
- Contract Negotiation
- negotiation
- Contracts
About Company
ING Global Career Opportunities - Welcome to 'careers at ING'. We give you the space to develop yourself as an intern, trainee and professional. Check out our opportunities. Jump on!
