Team Member- International Investigations
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Job Location:
Parramatta - Australia
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Create your best future and join Westpac as a Team Member International Investigations.
Whats the role
Youll support the resolution of Day 2 international payment enquiries working closely with correspondent banks and internal stakeholders across WIB and Retail. This role focuses on investigating telegraphic transfers and highvalue SWIFT payments managing an allocated portfolio of cases and making outbound calls to resolve service issues efficiently. Youll act as an escalation point for offshore teams handling complex and highrisk payment investigations.
Clear communication effective prioritisation and timely resolution sit at the heart of this role ensuring strong outcomes for customers and partners. Youll be based in Parramatta NSW working in a hybrid model with full-time office attendance during the first six months (Monday to Friday) to support onboarding and capability uplift.
What do I need
- Solid banking and finance knowledge ideally within payments investigations or operations.
- Experience working with international payments including an understanding of SWIFT networks and ISO message formatting.
- Strong attention to detail and an investigative mindset- able to ask the right questions particularly when reviewing complex payment flows (experience in Fraud or Financial Crime environments is highly regarded).
- Understanding of privacy risk and compliance requirements within a regulated financial services environment.
- Working knowledge of Microsoft Office applications including Word Excel and Outlook.
- Special offers on banking products and discounts from top brands including generous employee-only mortgage rates!
- Flexible work arrangements to help you achieve a greater work/life balance and a variety of leave options including Culture Lifestyle and Wellbeing leave.
- Tailored learning and development opportunities to help your grow your career within the bank.
- Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives.
Were all about creating a supportive and inclusive community. We welcome everyone no matter your age gender background or abilities. We also provide additional support to welcome our veterans Indigenous Australians and neurodiverse community.
Key Skills
- Dhcp
- Ethernet
- Information Technology Sales
- Customer Development
- ITI
About Company
Westpac has a long and proud history as Australia's first and oldest bank. It was established in 1817 as the Bank of New South Wales under a charter of incorporation provided by Governor Lachlan Macquarie. In October 1982 it changed its name to Westpac Banking Corporation following th ... View more
