Collections and Recoveries Executive
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Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
About Zego
At Zego we understand that traditional motor insurance holds good drivers back. Its too complicated too expensive and it doesnt reflect how well you actually drive. Since 2016 weve been on a mission to change that by offering the lowest-priced insurance for good drivers.
From van drivers and gig workers to everyday car drivers our customers are the driving force behind everything we do. Weve sold tens of millions of policies raised over $200 million in funding and picked up numerous awards including Employer of the Year 2025 at The Insurance Post Awards.
Purpose of the Role
As a Collections and Recoveries Executive youll play a critical role in supporting customers who are experiencing payment difficulties with a strong focus on helping them maintain their insurance cover wherever possible. Youll work directly with borrowers who are in arrears or at risk of falling behind offering empathetic compliant and practical support.
This role is central to delivering Zegos commitment to customer care vulnerability awareness and responsible lending. Youll balance commercial outcomes with customer wellbeing ensuring all interactions meet regulatory standards and treat customers fairly.
What youll be working on
- Supporting customers in arrears or financial difficulty via phone email and live chat
- Proactively contacting customers who have missed or are at risk of missing repayments
- Assessing customer circumstances to identify vulnerability or hardship
- Providing forbearance solutions such as payment plans temporary payment reductions or deferrals in line with policy and regulation
- Clearly explaining repayment options consequences and next steps in a calm and supportive manner
- Reviewing customer income expenditure and supporting documentation to inform fair outcomes
- Accurately recording customer interactions decisions and agreements in internal systems and CRM tools
- Working closely with Customer Service Finance and Compliance teams to ensure consistent and compliant outcomes
- Escalating complex or high-risk cases appropriately
- Supporting continuous improvement of arrears and hardship processes
What youll need to be successful
- Experience in collections arrears forbearance or financial support roles (lending credit utilities telecoms or insurance backgrounds all welcome)
- Strong understanding of treating customers fairly vulnerability and hardship support
- Excellent communication skills with the ability to handle sensitive conversations confidently and empathetically
- Strong attention to detail and accuracy when reviewing financial information and recording outcomes
- Ability to balance customer care with business and regulatory requirements
Comfortable working in a fast-paced environment and managing multiple cases - Experience using CRM systems or collections / loan management tools
What its like to work at Zego
Zego has a truly international and inclusive team unified by great ideas and collaborative thoughtfulness. Our people are the most important part of our story and everyone plays an essential role in our journey. We value empathy integrity and curiosity especially when supporting customers through challenging moments.
Theres plenty of room to learn and grow through ongoing training exposure to subject-matter experts and opportunities to develop within our expanding lending function.
How we work
We believe teams work best when they have time to collaborate and space to get things done we call it Zego Hybrid.
Youll mostly work from home with quarterly meet-ups in our London or Halifax offices. We cover the costs for company-wide events (three per year) and provide a hybrid contribution to support additional travel. Its a balance designed to support both collaboration and flexibility.
Our approach to AI
We believe in the power of AI to meaningfully improve how we work helping us move faster think differently and focus on what matters most. At Zego we encourage curiosity and responsibility in how AI is used to support better outcomes for our customers and teams.
This is your chance to do meaningful work that genuinely helps people and well give you the tools support and freedom to do it well.
Benefits
We reward our people well. Join us and youll get a market-competitive salary private medical insurance company share options generous holiday allowance and a whole lot of wellbeing benefits. And thats just for starters.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion national origin gender sexual orientation age marital status or disability status. If you need any support with your application please get in touch with us on
Key Skills
- Business Development
- Administration And Accounting
- Customer Service
- Annual Sales
- Revenue Growth
- Product Demonstrations
- Sales Meetings
- Account Management
- CRM
- Salesforce
- Customer Relationships
- Cold calls
- Business Relationships
- Sales Goals
- Prospective Customers
About Company
We are Zego - a commercial motor insurance provider that powers opportunities for businesses, from entire fleets of vehicles to self-employed drivers and riders. We combine best-in-class technology with sophisticated data sources to offer insurance products that save businesses time a ... View more
