Customer Support General

In This Role Your Responsibilities Will Be:

• Overall responsibility for the creation of new part numbers and part number maintenance in ERP system (Oracle).
• Technical product description according to prior agreement with engineering/product management.
• Work with customer care leaders to establish a robust process for remote part creation within the scope.
• Part number creation in due time in cooperation with Supply Chain / Engineering / Product Management
• Administration / Management of new item requests.
• Preparation and management of technical and price maintenance.
• Permanent optimization of the process in the use of IT tools.
• Support the Sales and Customer Care department

Who You Are:

You take action quickly and critically in constantly fast-paced and unexpected situations. You are an active learner who uses both success and failure as learning opportunities. You build partnerships and collaboratively work to meet the target objectives set by the team.

For This Role You Will Need:

• Excellent communication and problem-solving skills with expertise in data analysis and management (MS Excel MS Word MS PowerPoint)
• Effective communication negotiation and influencing skills.
• Product knowledge
• Ability to comprehend technical details/technical literacy.
• Proficient in a variety of software programs including Oracle and Access
• Prefer experience in the Oracle ERP system.
• Knowledge of Excel VBA is a plus.

Preferred Qualifications That Set You Apart:

• Bachelors Degree in the fields: Mechanical Engineering with 3 years of experience in Oracle Part number creation ERP Experience SAP Experience will be an added advantage.

Our Culture & Commitment to You

At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results. We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans a variety of medical insurance plans Employee Assistance Program employee resource groups recognition and much more. Our culture offers flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.