Assistant Manager- Learning and Development Support

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Welcome to the relentless pursuit of better.
Inviting applications for the role of Assistant Manager Learning and Development Support
In this role you will be working in Global HRO Ops support resolving HR and employment policy queries providing guidance on People policies and Employment Law supporting managers with solutions coaching line managers and building positive relationships with colleagues and stakeholders.

Responsibilities
Mandatory Learning Strategic & Coordination Support
Partner with the Digital Learning Lead to upload and manage SCORM content within the Learning Hub.
Test content end-to-end against defined SME/testing criteria (flow audience visibility assessments completion tracking).
Manage ad-hoc mandatory learning requests (e.g. regulatory and compliance-driven modules such as EU DORA Cyber underwriting frameworks).
Engage directly with internal SMEs and stakeholders across seniority levels.
Represent L&D in Global Regulatory Content Forums; track actions support coordination and contribute to process governance.
2. L&D Event & Curriculum Coordination
Coordinate and schedule training sessions curriculums webinars and events within the Learning Hub.
Proactively and reactively track participation completions and stakeholder engagement.
Manage logistics for in-person events including room bookings materials and equipment setup.
Liaise with approved vendors (PSL) for externally supported events (calls in-person email coordination).
Schedule sequential learning pathways and rosters (e.g. leadership programs) and ensure evaluations are triggered tracked and collated.
3. Global Learning Academy Coordination
Partner with Learning Product Managers across multiple skill areas to support module assignments content uploads events testing roster management and evaluations.
Maintain regular governance cadence (weekly meetings per product skill area).
Develop understanding of each skill area pipeline to proactively support execution and delivery.
4. Custodianship of L&D Workday Cases & Service Management
Oversee L&D-related Workday cases and ensure timely resolution.
Respond to cases within area of expertise; triage and route others appropriately.
Analyse case trends and contribute insights to the monthly Service Management pack.
Provide data-driven storytelling through performance and case analytics reviews.
5. Professional Qualifications (Development) Administration
Process global professional development requests received via Learning Hub.
Review triage and coordinate approvals with requesters and managers.
Raise Purchase Requisitions (PRs) and Purchase Orders (POs); liaise with vendors/training providers.
Review invoices manage receipts and ensure accurate financial processing.
6. L&D Budget & Commercial Coordination Support
Act as Purchase Requisitioner for the L&D cost centre.
Raise and reconcile PRs/POs; validate invoices and Statements of Work (SOWs).
Maintain and update the L&D forecast tracker.
Manage vendor liaison activities (e.g. CII memberships exams certifications).
Coordinate vendor-driven initiatives (e.g. 360 feedback tools assessments) and engage senior business stakeholders for competency reviews and feedback processes.
Qualifications we seek in you!
Minimum Qualifications
Graduate in any Stream

Preferred Qualifications/ Skills
Experience in Learning & Development operations learning administration or training coordination within a corporate environment.
Experience managing training logistics vendor coordination and stakeholder engagement across multiple seniority levels.
Working knowledge of regulatory/mandatory learning administration processes.
Experience raising Purchase Requisitions (PRs) Purchase Orders (POs) and managing invoice reconciliation.
Strong understanding of service management processes (case management SLA tracking reporting).
Ability to generate reports dashboards and analyse data trends for governance reviews.
Strong written and verbal communication skills including experience managing voice-based stakeholder interactions.
High attention to detail process discipline and ability to manage multiple priorities in a fast-paced global environment.

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.