Analyst People Support, Asia
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23000 employees operating in over 150 countries Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team dedicated to exceeding customer expectations through innovative and sustainable solutions.
Key Responsibilities
Respond to Tier 1 HR inquiries via case management tools ensuringtimelyandaccurateresolution.
Handlemore complexcustomer queries/requests escalatedbyAssociate AnalystsPeople Support.
Provide guidance on HR policies procedures and system navigation to employees and managers.
Promote and educate users on self-service tools and resources.
Serve as a point of contact for escalated or complex inquiries requiring policy interpretation or cross-functional coordinationwithinPeopleSupport team.
Collaborate with globaland other regionalPeopleServicesteam memberstoalignprocesses share best practices and support global consistency.
Contribute to the creation and maintenance of knowledge articles and standard operating procedures.
Critically evaluate information gathered from multiple sources reconcileconflictsand research inconsistencies in information before resolving customerqueries.
Identifytrends ininquiries and recommendprocessor content improvements.
Support onboarding andtraining ofteam members.
Be up to speed on the latest policy processchanges inPeopleSupportscope andtraintheAssociate AnalystsPeople Supportas applicable
Qualifications
Bachelors degree in Human Resources Business Administration or relatedfields.
Minimum 3years of experience in HR shared services or operations.
Experience with HRIS platforms(i.e.Workday Success Factors)and case management tools (i.e. ServiceNow Workday Help).Knowledge in Workday is preferred.
Strong communication problem-solving and customer service skills.
Englishlanguageis.
Join the global Xylem team to be a part of innovative technology solutions transforming water usage conservation and re-use. Our products impact public utilities industrial sectors residential areas and commercial buildings with a commitment to providing smart metering network technologies and advanced analytics for water electric and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
Required Experience:
IC
Key Skills
- IT Experience
- Problem Management
- Desktop Support
- Citrix
- Mobile Devices
- Windows
- Customer Support
- Help Desk
- Operating Systems
- Technical Support
- Troubleshooting
- Application Support
About Company
Discover Flygt's innovative submersible pump solutions for various applications, including wastewater, mining, and more. As a leading manufacturer of submersible pumps, Flygt offers reliable and efficient products for your pumping needs. Learn more at Xylem US.
